Maitre D

Description

Maître D | Bent Tree Country Club | Dallas, TX

Reports to: AGM | Full-Time | Exempt

Bent Tree Country Club is seeking a dynamic and member-focused Maître D to lead our member experience and ensure smooth daily operations. This role offers an exciting opportunity to create memorable moments for our membership while fostering a positive and efficient work environment. If you are passionate about hospitality, training, staff development, and delivering exceptional service, we encourage you to apply quickly.

Key Responsibilities:

• Assist with member relations to ensure a welcoming and engaging environment
• Conduct FOH staff training to uphold service standards and enhance team skills
• Work closely with F&B managers; report to the Assistant General Manager 
• Must be present on the floor to supervise FOH staff
• Manage seating flow to optimize member experience and operational efficiency
• Handle house reservations, including booking management and member communication between reception and host
• Supervise front-of-house staff, providing guidance, training, and support
• Control ambiance elements to create a comfortable and inviting atmosphere
• Create memorable moments for guests to enhance their overall experience
• Act as a liaison between FOH and BOH teams to ensure seamless communication and coordination
• Creativity with member feedback and suggestions 

Skills and Qualifications

• Proven experience of 3-5 years in a country club atmosphere and/or hospitality management or a similar role
• Strong training skills and team development skills
• Excellent communication and interpersonal abilities
• Ability to manage reservations and seating logistics effectively
• Ability to create a positive and memorable member experience
• Flexibility to work evenings, weekends, and holidays as needed
• High school diploma or equivalent; additional hospitality certifications are a plus
• Must be TABC compliant & ServeSafe

Experience

• Proven experience of 2-5 years in a country club atmosphere and/or hospitality management or a similar role
• Proficiency in Microsoft Office Suite, Outlook, Excel, and basic skills.
• Reservation/POS system knowledge i.e., (Seven Rooms, Club Essentials, Jonas) 
• Experience in Google Workspace and proficient experience in Canva - highly preferred

Physical Requirement

• Must be able to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and various environments.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required. 
• Effective communication skills with sufficient visual acuity, including talking and hearing. 

Education

• High School Diploma 
• Equivalent combination of education and exceptional experience will be considered  

Join our vibrant team, where your training and passion for hospitality will help create a welcoming environment and memorable member experiences. We offer opportunities for growth, a collaborative culture, and competitive benefits.