Airport Service Supervisor (Rovaniemi)

Finnair is a diverse community of professionals who work ambitiously with a big heart and commitment. A strong safety culture is our priority and at the core of our everyday work, never taking it for granted. We are committed to doing our share in solving the climate challenge by determinedly following our science-based pathway to decarbonize our operations. We find meaning in our purpose: With our heart in Finland, we make every journey better, today and tomorrow. Our values – Always Safe, Customer at Heart and Stronger Together– guide us in everything we do. 

Operations division's task is to execute Finnair's flight operations safely, economically and in a reliable manner. In Finnair Ground Operations, we work for securing safe and smooth ground services for our customers and aircraft in all airports Finnair is flying to. Our top priority is uncompromised operational safety at all times. On top of safe operations, operational efficiency and customer experience are the key ingredients for our success. 

We are now looking for an 

AIRPORT SERVICE SUPERVISOR 

to join our Ground Operations Service Delivery team. Based in Rovaniemi, you will support operations at one of Finnair’s most strategically important stations and contribute to the safe and reliable delivery of services across our growing Lapland operation. In addition, the position supports selected North Calotte airports in Northern Finland and Norway when required. 

In this role, you will act as Finnair’s local representative towards ground handlers, airport operators and other operational stakeholders. You will oversee operational performance, safety, quality and compliance of ground handling services delivered on behalf of Finnair, ensuring adherence to agreed standards, processes and regulatory requirements. 

This is a highly visible operational role focused on safety oversight, service quality, compliance and stakeholder cooperation in one of the most strategically significant areas of Finnair’s network. 

This role is based in Rovaniemi and requires continuous onsite presence at Rovaniemi airport. Work is performed during regular office hours and includes occasional travel. 

Your main responsibilities will focus on operational oversight, performance follow-up and stakeholder collaboration, including: 

• Monitoring ground handler performance, operational quality, safety performance, safety observations and training compliance at Rovaniemi and selected North Calotte airports. 

• Following up local operational deviations and supporting corrective actions. 

• Conducting regular operational oversight activities with particular focus on safety culture, regulatory compliance, operational risk identification and continuous improvement. 

• Supporting the implementation of Finnair operational development initiatives and process improvements, while monitoring their effectiveness and compliance at station level. 

• Supporting operational coordination during irregular operations and seasonal peak periods. 

• Maintaining effective cooperation with ground handlers, airport operators, authorities and other local stakeholders. 

• Performing operational reporting, invoice verification, administrative follow-up and quality monitoring activities. 

• Supporting monthly performance and quality reporting processes. 

• Promoting compliance with applicable safety, security and operational requirements. 

• Escalating significant operational, safety or compliance concerns through established Finnair processes. 

What we are looking for: 

You have a good understanding of airport operations and ground handling, and you are comfortable working in a dynamic operational environment. You are able to work independently, build constructive relationships with different stakeholders and communicate clearly both verbally and in writing. 

To succeed in this role, we hope you have: 

• A bachelor’s degree or equivalent qualification in a relevant field. 

• At least three years of experience in airline operations, airport operations, airport services or ground handling. 

• Experience in operational supervision, coordination, quality monitoring or vendor/stakeholder management. 

• Strong understanding of airport and ground handling operations, including both passenger-facing (above-wing) and ramp operations (below-wing), as well as applicable aviation authority requirements. 

• Experience working with service providers and operational performance follow-up. 

• Strong communication, analytical and problem-solving skills, combined with a structured and proactive approach to work. 

• Willingness and ability to travel occasionally. 

• Excellent Finnish and English skills, both written and spoken. 

We value: 

• A strong and proactive safety mindset, with the confidence to identify risks, challenge unsafe practices and promote a positive safety culture among operational stakeholders. 

• Practical understanding of both passenger and ramp operations and their interfaces. 

• Ability to influence and drive improvements without direct authority over the service provider. 

• Ability to build effective relationships across organizations and locations. 

• Adaptability during disruptions, irregular operations and seasonal peaks. 

• Professional communication and good judgement in operational decision-making. 

Why join us? 

As Airport Service Supervisor, you will have a direct role in supporting safe, reliable and customer-focused ground operations in one of the most strategically important parts of Finnair’s network. 

Rovaniemi and the wider Lapland region play a critical role in Finnair’s growth and success, and you will work closely with local partners and internal stakeholders to support operational performance, safety, service quality and continuous improvement. 

Working at Finnair:  

We offer you an exciting opportunity to work in the fast-changing aviation and international travel industry in a culture that drives and enables professional development and continuous improvement. You will be supported by internally highly rated supervisory work with modern leadership practices that we constantly develop.  

We are happy to enable our employees to enrich their lives and fulfill their travel dreams by offering a wide leisure travel benefit. We also support the health and wellbeing of our employees through our own Sickness Fund insurance benefit, Epassi (sport, culture, wellbeing or commuting benefit), gyms around the Finnair campus and activities organized by our hobby clubs.   

Next steps: 

If you enjoy operational oversight, stakeholder collaboration and ensuring that safety, quality and performance standards are consistently achieved, this role could be a great fit for you. 

Please submit your application with your CV, cover letter and salary expectation no later than Thursday, 3 September 2026. 

Please note that the hiring process includes a pre employment security clearance and a drug test.  

Should you have any questions about the role, please don’t hesitate to contact Patrik Nyqvist (Head of Ground Service Delivery) by phone +358 40 538 0475 on the specified hours stated below (GMT +03:00):  

• Thursday, 27 August between 4pm to 5pm

• Tuesday, 1 September between 2pm to 3pm

Please note that we do not process applications submitted via email.