Group Sales Manager

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. 

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings. 

About the job 

Based at Mandarin Oriental Punta Negra, Mallorca, within the Marketing & Commerce department, the Group Sales Manager is responsible for generating group business from key international and domestic markets. This includes developing strategic relationships with meeting planners, event agencies, and corporate clients, while managing the complete sales cycle—from prospecting and proposals to contracting and pre-event coordination. 

This role involves creating tailored group offers, managing leads and RFPs, organizing site inspections, and ensuring seamless coordination with operational departments to deliver extraordinary group experiences in line with Mandarin Oriental standards. 

As Group Sales Manager, you will be responsible for the following duties:  

• Proactively identify, qualify, and convert group business opportunities for meetings, incentives, conferences, and events (MICE). 

• Respond to all group RFPs within 24 hours, ensuring accuracy, creativity, and alignment with the brand’s positioning and standards. 

• Develop and maintain strong relationships with key group clients, agencies, DMCs, corporate planners, and event professionals. 

• Create bespoke proposals that reflect the property’s unique offerings, supporting the conversion of high-end group business. 

• Organize and host site inspections and familiarization trips that highlight the resort’s group capabilities. 

• Negotiate group rates, terms, and contracts in line with revenue goals and strategic guidelines. 

• Collaborate with Revenue, Reservations, Events, and Operational teams to ensure flawless pre-arrival planning and service delivery. 

• Participate in relevant trade shows, sales missions, and networking events to grow the hotel’s group client base. 

• Maintain accurate records in CRM systems, including Salesforce, Power BI, Delphi Sales & Catering, and relevant sales tools. 

• Conduct regular market research and competitor analysis to remain agile in a competitive MICE landscape. 

• Track and report on group sales performance, conversion rates, and KPIs, providing insights and improvement recommendations. 

• Coordinate post-event feedback and ensure guest satisfaction is consistently exceeded. 

As Group Sales Manager, we expect from you:  

Experience and Education 

• Minimum 5 years’ experience in group or MICE sales within the luxury hospitality sector or a similar high-end environment. 

• Proven track record in converting group leads and managing all aspects of group sales from prospecting to execution. 

• Degree in Business Administration, Hospitality, Sales or Marketing preferred. 

• Existing relationships with key MICE partners and corporate accounts is a plus. 

Technical Skills 

• Proficiency in managing RFPs, booking systems, scheduling software, and POS systems. 

• Experience with CRM tools such as Salesforce to manage client relationships and track group sales activity. 

• Strong knowledge of group contracts, terms, negotiations, and hotel sales procedures. 

• Familiarity with health, safety, and hygiene standards as they relate to events and group activities. 

• Ability to train, motivate, and collaborate with internal teams to deliver seamless group experiences. 

• Skilled in managing group blocks, space allocation, and rooming lists in coordination with revenue and reservations teams. 

• Ability to create strategic packages and promotional offers to increase group bookings and brand visibility. 

• Excellent communication skills, both written and spoken, in Spanish and English. 

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Delphi Sales & Catering. 

• Culturally sensitive, with the ability to understand and adapt to various client backgrounds and preferences. 

• Willing to work a flexible schedule including evenings or weekends, as required by client needs or events. 

Our commitment to you  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.  

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. 

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. 

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