- Location
- Remote Pune-Baroda, India
- Workplace
- Remote
- Type
- Full-time
- Department
- Engineering
- Experience
- 3+ years
- Source
- Workday
Description
Position Summary
- undefined
Key Responsibilities
Technical Expertise
- In-depth knowledge of Altera EHR solutions and healthcare industry workflows.
- Expertise in Windows Servers, MS SQL Server, Azure Cloud, networking, and security.
- Hands-on experience with database management, demonstrating strong troubleshooting and communication skills.
- Proficiency in Virtualization, Cloud Computing, Server Administration, and related technologies.
- Deploy SSL certificates and conduct post-patching validations.
- Troubleshoot issues related to IIS, application pools, and resource utilization (CPU, memory, disk).
- Develop and execute PowerShell scripts, analyze results, and troubleshoot as needed.
- Perform requirement gathering and technical assessment of inventory.
- Propose hardware and software requirements following deployment guidelines.
- Create detailed runbooks for each environment to ensure operational efficiency.
- Conduct root cause analysis and assess single points of failure.
- Consistently meet or exceed organizational utilization targets.
Software Support and Development
- Deliver thorough software support focused on diagnosing and resolving issues.
- Collaborate with product support and development teams to triage and resolve known application bugs.
Customer-Centric Approach
- Anticipate and address client needs, delivering tailored solutions and high-quality services.
- Define and manage client expectations through effective questioning and collaboration.
- Build trust by addressing issues transparently and presenting actionable recommendations.
- Maintain professionalism and manage client relationships throughout the project lifecycle.
Task and Team work
- Define, prioritize, and execute tasks to meet project deadlines effectively.
- Collaborate with cross-functional teams within the organization to ensure project success.
Communication Skills
- Articulate technical ideas and solutions clearly to both technical and non-technical audiences.
- Uphold a customer-first mindset while maintaining professionalism in communication.
- undefined
Qualifications
Academic and Professional Requirements:
- Bachelor’s degree in engineering, Computer Science, or a related field (preferred).
- Equivalent experience or relevant certifications will also be considered.
Experience:
- 3–5 years of experience in technical support, software upgrades, deployments, or related domains.
- Proven expertise in SQL and database management.
- Strong client-facing skills with a track record of managing critical and complex environments.
- Experience in Healthcare IT, particularly with clinical acute/ancillary products, is advantageous.
- undefined
Travel Requirements
- Occasional travel to client sites for business needs.
Working Arrangements
- Flexibility to work in shifts, including after-hours and on-call support.
- Standard office environment with minimal exposure to health or safety risks.
- undefined
Skills
AzureSQLSQL ServerEHR
