Associate - Travel Desk

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. 

Role Purpose
As Analyst I - Travel Shared Services at Accelya, you will provide travel booking, expense processing and travel policy support to employees across our global airline technology business, ensuring compliant, cost-effective and efficient business travel arrangements.

Duties & Responsibilities
• Process travel bookings for Accelya employees, including flights, hotels, car hire and rail, ensuring compliance with the company's travel policy and preferred supplier arrangements
• Process employee expense claims accurately and on time, verifying compliance with Accelya's expense policy and escalating non-compliant items for review
• Use SAP Concur AI or TripActions/Navan automated compliance tools to flag policy exceptions and simplify expense submission for employees
• Respond to employee travel queries professionally and promptly, providing guidance on travel policy, approved vendors and booking procedures
• Maintain accurate travel and expense records, supporting month-end reconciliation and reporting activities
• Assist in monitoring travel supplier performance and escalating service issues to senior team members
• Contribute to continuous improvement of travel shared services processes, identifying opportunities for automation and efficiency

Required Experience & Skills
• 0–2 years of experience in corporate travel management, expense processing or a closely related shared services role
• Familiarity with travel booking systems and expense management platforms
• Good organisational skills with the ability to manage multiple bookings and queries simultaneously
• Professional, helpful approach to supporting employees with travel arrangements
• Attention to detail in expense claim processing and policy compliance checking
• Bachelor's degree or equivalent experience; travel management qualification preferred

Preferred Experience & Skills
• Familiarity with AI-powered expense management features in SAP Concur or TripActions/Navan, including automated policy compliance checking and receipt scanning
• Experience using generative AI tools (Claude, ChatGPT or equivalent) for drafting traveller communications, expense policy FAQs or travel exception handling guidance
• Awareness of how AI is transforming corporate travel management, including automated booking recommendations, spend anomaly detection and AI-powered travel risk alerts
• Interest in sustainable travel and awareness of how organisations are reducing the carbon footprint of business travel

What do we offer?
• An open culture with a creative and challenging opportunity to satisfy your intellectual needs
• Flexible working hours
• Smart working: a hybrid remote/office working environment
• Work-life balance
• An excellent, dynamic and multicultural environment to work in

About Accelya
Accelya is a leading global software provider to the airline industry, powering over 200 airlines with an open, modular software platform. Owned by Vista Equity Partners, we bring together 2,000+ employees across 10 global offices. We are proud partners of AWS and pioneers in NDC expertise. Find out more at www.accelya.com

What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!