Operations Specialist

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Job Description:

Main Purpose:

To provide consistent high level of services to customers through the provision of a dedicated and professional services, and ensure high quality performances 24/7.
Main Duties and Responsibilities
1. Customers’ general inquiries, quotations, pick-up & delivery, other requests follow-up. 2. Proactive monitoring for all shipments and update the status to MAESTRO system.
3. Clinical trial logistics management such as site coordinators, starter packs, service reports, Last Call-in Time (LCT) & Last Pick-up Time (LPT).
4. Dispatch report update and communicate with drivers and agent team.
5. Review shipping documents such as customs invoice, import/export permit, MAWB/HAWB, MSDS and all related documents etc.
6. Send and receive pre-alerts for the shipments for smooth clearance and delivery.
7. Understand cold chain management and provide proper cold chain packaging solutions.
8. Packaging stock management and monitor agent KPIs.
9. Manage customer complaints, and investigate incidents affecting shipments performance, work with Global Key Account team and QC / QA teams to generate appropriate responses to customer in the official Incident Reports.
10. Follow appropriate SOPs and company policies all the time.
11.Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies and procedures.
12.Work with Customer logistics teams/departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
13.Attend meetings with the client on a periodical basis, to discuss program status and relevant service issues and concerns.
14.Input agent costs into Maestro in time.
 
General
1. Pick-up and delivery booking and create jobs on the Maestro.
2. Communicate effectively via Maestro, Telephone, Fax and Email.
3. To adhere to all company Policies and SOPs at all times.
4. To undertake any other reasonable duties at the request of the Line Manager or Branch Manager.
 
근무지 (Work Location)
Marken Korea Seoul office (서울특별시 영등포구 선유로 220, KNK디지털타워)
 
고용형태(Employment Type)
Permanent
 
근무일(Working Days)
월-금(공휴일 휴무)
 
근무시간(Working Hours)
Flexible 09:00-18:00

근무시간은 업무 상황에 따라 변경될 수 있습니다.

Employee Type:
 

Permanent

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