Analista de Backoffice Júnior

THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and contribute solutions to work-related challenges, all within an environment that values your advanced skills. This role invites you to engage with enthusiasm and make a meaningful impact through your expertise. We look forward to your valuable contributions and fresh perspectives. Draft and distribute clear and professional communications in a timely manner. Recommend communication methods tailored to requesters' needs. Analyze survey feedback to enhance communication processes and provide insights to communication owners. Develop and distribute new communications for agents, including researching content and gathering necessary feedback and reviews. Create initiatives to resolve issues affecting agent processes, improving agent effectiveness and the overall customer experience. HERE'S WHAT YOU WILL NEED: Advanced proficiency in Accenture Service Fulfillment Solution. A minimum of 1 of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate problem solving skills. Intermediate communication skills. Beginner project coordination skills. Intermediate analytical skills. Beginner stakeholder engagement skills.

Skill Required Backoffice Accenture Service Fulfillment Solution P3 . Qualification High School Diploma GED 10th SSLC SSC. Certifications ITIL Operational Support and Analysis Certificate. YOE 3 to 5 years. Lang Portuguese C1 . What would you do You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process who is good in typing is what is preferred here A collection of processes that ensures that once a service order is placed, the service providers networks, systems, and organization operate efficiently to execute the processes to activate the requested service..

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

 Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.