Business Intelligence & Analytics Lead GBS

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Your role at Clorox:

Accountable for building and scaling trusted performance management and process intelligence capabilities across Global Business Services (GBS).
Operating at the intersection of Business, GBS, and Enterprise Data & Technology (EDT), the role transforms business priorities into measurable outcomes through standardized KPI frameworks, enterprise reporting, process intelligence, and decision-ready analytics.
This role is responsible for defining and governing performance insights across functional domains while enabling leaders to understand not only what happened, but why it happened, what actions are required, and where value can be realized.
The role combines strategic leadership with hands-on analytical depth and is expected to lead through influence while providing practical support for data validation, KPI design, reporting architecture, process diagnostics, and solution acceleration when required.
The position will partner closely with Business stakeholders, Global Process Owners, EDT, and external delivery partners to establish scalable, governed, and reusable capabilities that improve business performance, process visibility, and enterprise decision making. This aligns with the Digital Hub and AiM operating model where analytics, process intelligence, and managed capabilities work together to drive measurable business value.

In this role, you will:

Key Responsibilities

Own and scale the GBS Performance Intelligence capability, including KPI frameworks, reporting standards, governance models, semantic layers, performance dashboards, and measurement methodologies.

Define and govern enterprise performance metrics, ensuring consistency, integrity, lineage, and adoption across functions and stakeholder groups.

Translate business requirements into scalable analytics, reporting, and process intelligence solutions that support operational and executive decision-making.

Lead vendor and partner delivery activities including scope definition, quality assurance, acceptance criteria, governance, and transition to operational ownership.

Enable process intelligence across critical business processes by leveraging process diagnostics, root-cause analysis, conformance insights, and value realization frameworks.

Provide hands-on technical leadership for data validation, KPI reconciliation, process analysis, issue resolution, and solution acceleration where necessary .

Drive adoption, value realization, and lifecycle management for performance and intelligence products and capabilities.

Establish reusable practices, standards, and playbooks to ensure sustainable capability growth and scalability across GBS.

Stakeholder Breadth

The role partners with:

• GBS Leadership Team

• Global Capability Owners (GCOs)

• Global Process Owners (GPOs)

• Finance leaders

• Enterprise Data & Technology (EDT)

• Functional leaders across OTC, Finance, RTR, Treasury, Procurement, Supply Chain and Customer Operations

Systems & Platforms

The role works across enterprise platforms and reporting environments including:

• SAP S/4HANA

• SAP Analytics Cloud (SAC)

• Power BI

• Denodo

• Process Intelligence platforms (e.g., Celonis)

• Enterprise reporting and semantic layer technologies

• Data governance and certification frameworks

Governance & Risk

Responsible for:

• KPI integrity

• Reporting quality standards

• Metric governance

• Reporting certification

• Data validation controls

• Documentation standards

• Release and change management

• Value realization tracking

• Compliance with enterprise security and governance requirements

Success in this role will be measured through:

Enterprise Performance Management

• Standardized KPI definitions across prioritized functional domains

• Increased confidence in enterprise performance reporting

• Reduced metric disputes and reporting inconsistencies

• Adoption of enterprise performance management standards

Decision Intelligence

• Improved visibility into operational and business performance drivers

• Increased use of insights in leadership and operational decision forums

• Faster identification of performance risks and opportunities

Process Intelligence

• Increased use of process diagnostics for improvement prioritization

• Clear linkage between process performance and business outcomes

• Measurable value realization from intelligence-driven initiatives

Capability Development

• Reusable reporting assets and patterns

• Defined governance and operating models

• Sustained adoption and lifecycle ownership of solutions

• Scalable Digital Hub capability expansion

What we look for:

Required Skills & Capabilities

Performance Management

Enterprise KPI frameworks

Metric governance and standardization

Business performance management

Executive reporting and performance visibility

Analytics & Reporting

Enterprise BI platforms (Power BI preferred)

Semantic models and reporting layers

Data modeling concepts

SQL, PQL and data validation techniques

Reporting lifecycle management

Process Intelligence

Process analysis and diagnostics

Root cause analysis

Process performance interpretation

Value realization and opportunity assessment

Process improvement methodologies

Enterprise Data & Technology

Data governance fundamentals

Data lineage and certification principles

Enterprise reporting architecture

Cross-functional data integration concepts

Business Leadership

Stakeholder management

Executive communication

Vendor and partner governance

Strategic problem solving

Leading through influence

Preferred Qualifications

• Experience with SAP S/4HANA business processes and related reporting environments

• Experience with SAP Analytics Cloud (SAC)

• Experience working with process intelligence or process mining platforms such as Celonis

• Exposure to Denodo, Databricks, or modern enterprise data platforms

• Experience within GBS or shared services environments

• Lean Six Sigma certification or equivalent process improvement disciplines

• Familiarity with APQC frameworks and benchmarking methodologies

• Product management experience including roadmaps, prioritization, backlog management, and value tracking

Other Qualifications

The successful candidate will:

• Be equally comfortable discussing business outcomes, process performance, and data architecture

• Navigate ambiguity and drive progress in complex organizational environments

• Balance strategic thinking with hands-on execution

• Operate effectively across Business, GBS, EDT, and external partners

• Build credibility through analytical rigor and practical problem solving

• Creative executive-ready narratives from complex data and process insights

Workplace type:

Hybrid

Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more.

Benefits we offer to help you be well and thrive:

• Competitive compensation

• Generous 401(k) program in the US and similar programs in international

• Health benefits and programs that support both your physical and mental well-being

• Flexible work environment, depending on your role

• Meaningful opportunities to keep learning and growing

• Half-day Fridays, depending on your location

Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.

To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.