Sales Operations Senior Analyst

Skill required: Order Management - Order Management
Designation: Sales Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Customer Centricity empathetic, solution-oriented approach to every seller and customer interaction • Process Discipline ability to follow structured workflows, adhere to SLAs, and maintain accurate records • Analytical Thinking diagnose issues across orders, pricing, and deductions with attention to detail • Proactive Communication flag risks early, provide timely updates, and collaborate with onshore sellers • The objective is to take on the administrative workload 75percent of current seller effort across order management, product data, pricing, deductions, and general customer queries freeing sellers to focus on selling, account management, and relationship building. The role operates within a structured, ticket-driven • Adaptability work across multiple work types and accounts while absorbing account-specific nuances • 4-5 years of experience in customer service, order management, inside sales support, or a B2B operations role • Strong working knowledge of order-to-cash processes, pricing workflows, and ERPCRM systems e.g SAP Salesforce • Excellent verbal and written communication skills with a customer-first orientation • Ability to multi-task across work types and manage ticket queues under defined SLAs • Proficiency in MS Off
What are we looking for? • Primary skill - Order Management - P3
Roles and Responsibilities: • Order & Shipment Management • Process order entries, modifications, and cancellations in customer systems based on seller or customer requests • Provide order status updates, shipment tracking, and delivery confirmation to sellers and customers • Monitor product availability, ATP (Available-to-Promise), and manage backorder communication • Product & Pricing Support • Maintain and update item data, product specifications, and new item set-up in relevant systems • Manage price lists, promotional pricing updates, and ensure pricing accuracy across accounts • Address quote requests and resolve invoice queries by coordinating with internal teams • Deductions & Credits • Support claims justification by gathering documentation and validating deduction details • Resolve EDI and pricing discrepancies through root-cause analysis and system corrections • Process credits, adjustments, and manage customer communication on deduction outcomes • General Customer Queries & Escalations • Handle customer onboarding requests, system access issues, and general account inquiries • Manage escalations and follow-ups to ensure timely resolution within SLA targets • Log, track, and update all interactions through the ticketing system ensuring full audit trail and closure • Intake & Workflow Management • Receive and triage inbound requests via toll-free line, dedicated mailboxes, and the seller self-service portal • Classify tickets by work type, urgency, and seller; route to the best-fit specialist for resolution • Monitor ticket ageing, flag SLA risks, and escalate proactively to supervisors as needed

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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