Sr. Product Manager

Responsibilities and Essential Functions:

AI-First Product Strategy & Execution

• Translate product vision into prioritized features (epics) and user stories that leverage AI capabilities such as workflow automation, predictive intelligence (e.g., sales/service optimization), and generative experiences (e.g., conversational interfaces, content generation).
• Identify opportunities to create platform-level AI capabilities that scale across CDK products.

Business Case & Value Realization

• Develop and contribute to business cases that quantify the value of AI-enabled features, including efficiency gains, revenue lift, and cost savings.
• Align product investments with strategic goals and measurable dealership outcomes.

Backlog & Delivery Leadership

• Own and prioritize product backlogs, balancing customer value, technical feasibility, and AI/data readiness.
• Partner with R&D, Data Science, and Scrum Masters to drive efficient execution across the full lifecycle (definition, development, testing, beta, release, retrospectives).

Cross-Product & Ecosystem Alignment

• Identify and manage interdependencies across CDK product lines to ensure seamless, integrated dealer experiences.
• Collaborate with other Product Managers to align on shared capabilities, data models, and AI strategies.

Customer & Market Insight

• Act as the voice of the customer by synthesizing dealer feedback, behavioral data, and market trends.
• Incorporate AI-driven insights and analytics into product decisions and prioritization.

Data-Driven Optimization & AI Performance

• Define and monitor key success metrics, including traditional KPIs (adoption, revenue, NPS) and AI-specific metrics (model accuracy, precision/recall, utilization, automation rate).
• Lead experimentation strategies (A/B testing, model evaluation) to continuously improve product performance.

Responsible AI & Governance

• Ensure AI features adhere to principles of fairness, transparency, privacy, and accountability.
• Mitigate risks related to bias, data quality, and model reliability.
• Mentorship & Capability Building
• Serve as a resource and mentor to junior product team members.
• Promote AI-first product thinking and upskill the organization in data-driven and intelligent product development.

• Follow all CDK Global policies and procedures
• Complete all mandatory assigned compliance tasks and acknowledgements
• Meet or exceed all performance expectations

Required Job Skills & Qualifications:

• Bachelor’s degree in Computer Science, Business, Engineering, Data Science; OR in lieu of a bachelor’s degree, at least 7 years of related experience.
• 4+ years of Product Management/Product Owner experience in Enterprise SaaS environments
• Proven experience delivering complex products end-to-end 
• Experience in Agile/DevOps and distributed teams
• Strategic thinking with strong execution focus 
• Advanced analytical and data-driven decision-making 
• Ability to translate complex workflows into AI-enabled solutions 
• Strong communication, influence, and stakeholder management skills 
• Technical aptitude to collaborate with Engineering and Data Science
• Travel up to 25% to engage with dealerships, customers, industry events, and internal stakeholders to gather insights, validate product direction, and support product delivery.
• Leads with AI-first, platform-driven thinking 
• Prioritizes automation, prediction, and generative capabilities 
• Uses data and experimentation as core decision drivers 
• Designs with responsible AI principles 
• Focuses on measurable dealership outcomes at scale

Preferred Skills & Qualifications:

• Strong experience defining and delivering AI/ML-enabled products or data-driven platforms 
• Deep expertise in writing features (epics), user stories, and driving product execution 
• Experience building business cases and aligning product strategy to outcomes 
• Knowledge of automotive, recreation, or heavy equipment industries 
• Pragmatic Institute certification or equivalent
   

Physical Requirements:

• Operate Computer Hardware and Other Office Equipment: Constantly
• Repetitive Motion: Frequently
• Position and Move Items: Seldom
• Physical Demands: Up to 15 pounds
• Remain in a Stationary Position: Constantly
• Move About: Seldom
• Adjust Posture for Movement: Seldom
• Ascend and Descend: Seldom
• Observe or Inspect Details: Constantly
• Communicate Information and Ideas so that Others will Understand: Frequently
• Exposure to Outdoor Weather Conditions: Seldom
• Detects Auditory Cues: Frequently
• Exposure to Confined Spaces: Seldom
• Operate a Vehicle Safely: Seldom
• Ability to Navigate Airports, Transportation, and/or Other Travel Related Tasks: Seldom

*Non-discrimination clause 
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed. 

Equal Employment Opportunity (EEO)

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections among our people. We foster an open and inclusive environment where diverse perspectives are valued, enabling everyone to bring their authentic selves to work and make a meaningful impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workplace where all employees and applicants are treated with fairness, dignity, and respect. Employment decisions are made without regard to race, color, caste, religion, creed, gender, gender identity or expression, sexual orientation, age, marital status, disability, nationality, ethnic origin, or any other characteristic protected under applicable law.

Non-Discrimination and Reasonable Accommodation

Employees must be able to perform the essential functions of their role satisfactorily. CDK is committed to providing reasonable accommodations to qualified individuals with disabilities or other protected needs in accordance with applicable laws, unless doing so would impose an undue hardship on the organization. CDK retains the right to change or assign other duties to this position as needed.