GBS Intermediate Fraud Analyst

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This role is responsible for identifying, investigating, and mitigating fraud risks related to UPS products, services, and processes. The position focuses on protecting the business from financial losses through fraud investigations, risk assessment, customer interaction, and collaboration with internal stakeholders.

Key Responsibilities

• Monitor and analyze fraud exposure and potential risks.
• Investigate suspicious activity involving UPS products and services.
• Review and respond to customer fraud-related inquiries.
• Assess account registrations for fraudulent behavior.
• Cancel user IDs, approve adjustments, and perform credit-related actions when necessary.
• Maintain accurate investigation records and case documentation.
• Collaborate with management and cross-functional teams to resolve fraud issues.
• Work directly with customers to address fraud concerns and provide solutions.
• Identify customer pain points and communicate improvement opportunities.
• Support continuous improvement initiatives in fraud prevention and risk management.

Minimum Qualifications

• Professional degree or technologist degree in Finance, Business Administration, or related fields; OR
• At least 3 years of experience in fraud investigation or related areas.

Mandatory Skills

• English proficiency (approximately 75% or higher).
• Strong written and verbal communication skills in English.
• Microsoft Office proficiency (Excel, Word, Access, etc.).
• Strong analytical, investigative, and decision-making skills.
• Ability to work under pressure and manage risk effectively.

Preferred Qualifications

• Customer Service experience.
• Credit & Collections experience.
• Billing experience.
• Knowledge of finance and accounting practices.
• Fraud investigation and conflict management skills.
• Customer relationship management skills.
• Time management, flexibility, and adaptability.

Schedule

March to October

• 7:00 AM to 4:30 PM

November to February

• 8:00 AM to 5:30 PM

Additional Requirements

• Availability to work some holidays.

Additional Information

• Grade: 8
• Work Modality: Hybrid (The selected candidate must be based in Medellín or nearby areas as this position follows a hybrid work arrangement requiring periodic attendance at the office)
• Open Positions: 1

Employee Type:
 

Permanent

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