Director - Agentic AI and API, Product Management Technical

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director - Agentic AI and API, Product Management Technical

Job Description
Director – Agentic AI and API, Product Management - Technical, Payment Reconciliation Intelligence Program

Overview
MasterCard Data & Services enables customers across industries and geographies to make smarter decisions and reach better outcomes with a tailored portfolio of solutions beyond the transaction.

• We harness the power of real-time, anonymized, aggregated transaction data; powerful software platforms; and a wealth of expertise
• We empower customers to make better data-driven decisions by unlocking a holistic view of consumer behaviour beyond their four walls and distilling actionable insights from data
• We work with financial institutions, retailers, telecommunications organizations, travel companies, and more

The MasterCard Data & Services Payment Reconciliation Intelligence Program Global Product Management team is seeking an accomplished technology-focused Product Manager to support the evolution of its products to include AI intelligence and API enablement. This person will lead a team of product managers and oversee key activities including execution of AI and API use cases, management of the roadmap, shaping the product platform architecture and the creation of technical requirements.

This individual will partner closely with other members of the Global Product Management team to support the development of Agentic AI and API use cases and ensure product priorities are well-aligned with commercial objectives. This individual will also be the key collaborator with the Platform team to shape the long-term technical vision for the product and ensure efficient development execution.

Product Managers in Data & Services at Mastercard
• Translate a deep understanding of our customers into products and solutions that drive significant customer value
• Balance the long-term direction of a product with today’s needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products
• Ensure the technical success of our products through close partnerships with Technology teams
• Drive globally-relevant solutions by understanding regional needs and tradeoffs, and building scalable products that serve an array of customer segments
• Set product direction with coordination, not isolation—taking into account how our products all work together to serve customer needs


Role
• Own strategy and roadmap for Agentic AI and API capabilities across Payment Reconciliation Intelligence.
•Lead, own, define and deliver end-to-end strategy for multiple features for the products from inception to launch through product roadmaps
• Design and conduct user research, including customer interviews, in order to deepen understanding of customers’ pain points, motivations and opportunities
• Work closely with senior leadership, product management teams, engineering teams, designers and operational teams to prioritize development efforts as they align against product strategy
• Ensure consistent alignment between business priorities and development objectives
• Oversee timely and high-quality execution of the creation of technical requirements
• Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals
• Lead, mentor, develop, and foster the skills and career path for a team of product managers
• Translate business priorities into clear, actionable technical requirements for the engineering team
• Partner with the Customer Experience team to design intuitive, highly relevant features that are of maximum value to clients
• Promote internal and external feature adoption
• Partner with internal teams to answer product questions and provide product support
• Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals
• Provide input into product pricing and our go-to-market strategy
• Ensure optimum performance, scalability and stability of products and minimize negative customer impact and revenue leakage


All About You
• Extensive agile product management experience in analytical, and operational data insights products.
• Extensive experience managing analytical solutions designed for payments or related financial services sectors preferred.
• Analytical, solutions-oriented skillset with the ability to drive thought leadership.
• Extensive experience designing, executing and distilling user research to drive value for the customer, an outstanding user experience and stickiness
• Experience in people management for a team consisting of members from diverse backgrounds, cultures and geographies.
• Deep understanding of competitive offerings and industry trends in the data monetization, self-service analytics and predictive insights space, and the ability to translate that understanding into meaningful actions and enhancements
• Proven track record collaborating in cross-functional teams to deliver outstanding products and features
• Superior written and verbal communication skills including the ability to interface with clients
• Highly organized and able to deal with multiple and competing priorities
• Knowledge and skills using product management tools, (e.g. market and product plans, project timelines, marketing research, pricing, business case development)
• Bachelor’s degree in business or relevant experience
• Ability to interact effectively at all levels and team with internal and external business partners
• Technical background (e.g. Computer Science or related field) a plus
• Experience in the payments industry a plus
• Advanced degree/certification in product management is helpful
• Good to have : AI know how, specifically experience of working on Agentic AI and API use cases support & delivery

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.