Investigation AM

Overview

170+ Years Strong. Industry Leader. Global Impact.At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

 

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

 

The Investigation AM supports the Investigation Lead by managing day-to-day investigation activities across assigned cases. He will help drive timely, consistent, and well-documented case execution—from intake and planning through evidence collection, analysis, and reporting—while following established protocols and confidentiality requirements.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Support the Investigation Lead in running assigned investigations, end-to-end (or specific workstreams), from intake through closure.
• Manage a portfolio of security investigations (e.g., incidents, threats, theft, policy violations, insider risk, misconduct with security implications), ensuring timely, consistent, well-documented outcomes and recommending next steps to the Investigation Lead.
• Develop and maintain case plans and timelines (workplan, milestones, dependencies, and required approvals).
• Coordinate interviews, meetings, and stakeholder touchpoints; track decisions, open items, and follow-ups.
• Collect and preserve evidence (digital, physical, CCTV/access logs, where applicable), maintaining chain of custody.
• Gather, organize, and share evidence and case documentation in line with defined standards (chain of custody, version control, access controls).
• Perform analysis of case information (documents, communications, system extracts, and interview notes) and summarize findings for the Investigation Lead.
• Draft case materials as needed (interview guides, interview summaries, status updates, and draft reports) for Investigation Lead review.
• Track case status and metrics (as defined) and provide regular, concise updates to the Investigation Lead.
• Escalate risks, blockers, or sensitive issues promptly (scope changes, legal/compliance concerns, retaliation risk, data gaps).
• Coordinate with cross-functional stakeholders as directed (e.g., HR, TR, Legal, Compliance, Office of Security, ITS, SPS) while maintaining confidentiality and need-to-know access. 
• Support quality control: ensure documentation is complete, consistent, and ready for review/audit.
• Produce clear investigation summaries and final reports with findings, rationale, and recommendations.
• Identify trends and root causes; recommend control improvements (process, policy, training, monitoring, access controls).
• Contribute to playbooks/SOPs for incident response, investigations, and evidence
• Support crisis/critical incident response as needed (e.g., threats, harassment, violence concerns).
• Ensure investigations comply with applicable laws, company policies, and relevant PII/PHI standards.
• Maintain secure, accurate case files; ensure documentation is audit-ready and defensible.
• All other duties, as assigned.

Qualifications

Graduate/PG in any degree. Industry Security Investigation certification preferred. Certifications: CPP/PCI/CFE/PSP/CISSP (preferred). 5+ years in corporate security investigations, law enforcement investigations, intelligence, compliance investigations, or a related field, including 2+ years leading complex cases.

Experience supporting or managing investigations (e.g., workplace, compliance, ethics, fraud, or security investigations) in a structured. Experience partnering closely with HR/ER and Legal on workplace investigations with security implications. Familiarity with insider risk concepts and cross-functional investigation models. Experience working with investigation case management processes and standard evidence-handling practices. Familiarity with relevant policies/standards in current environment (e.g., code of conduct, HR policies, compliance protocols).

• Strong report writing and executive communication
• Working knowledge of physical security systems and/or security logs (e.g., access control, CCTV, visitor management) and how to use them in
• Strong project management and documentation skills (planning, tracking, follow-through, attention to detail).
• Ability to work independently in a contract capacity and deliver outcomes
• Basic IT skills with a working knowledge of the range of MS Office packages and knowledge of electronic security
• Proficient Microsoft Office skills: Knowledge of Power BI / Tableau, SharePoint, and Excel Pivot tables will be an added advantage.
• Familiarity with relevant policies/standards in current environment (e.g., code of conduct, HR policies, compliance protocols).
• Timely case closure within agreed SLAs; high-quality documentation and defensible findings.
• Clear stakeholder communications and appropriate escalations.
• Improved investigation consistency via Process Maps, Process Documents, playbooks, templates, and process enhancements (as requested).
• Cases are well-organized, on track, and clearly documented.
• The Investigation Lead has timely, accurate updates and draft materials to make decisions and finalize outputs.
• Risks and issues are escalated early, with clear options and recommendations.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.