- Location
- Dickson, TN, US
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Lead
- Education
- High School
- Closing date
- Today
- Source
- iCIMS
Description
Responsibilities
Position Responsibilities:
- Field questions from the customer service team while performing all daily responsibilities of a customer service specialist as a Lead
- Provide services through peer-to-peer coaching, driving incentives, and implementing employee engagement initiatives
- Serve as project lead for analyzing customer trends, pulling Salesforce reports for Key Performance Indicators (KPI) tracking, and creating operational alerts in Salesforce
- Communicate feedback on roadblocks to local teams to facilitate the execution of process improvements
- Other duties as assigned
Qualifications
Required Education and Experience:
- High School Diploma/General Education Diploma with 2 to 4 years of related experience
Bachelor’s Degree
Essential Information for Our Employees
At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees, and our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Company policy prohibits discrimination and harassment against any applicant or employee based on any status or basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Please note, if you are an employee in the US moving from one position to another, you may be subject to additional background screening based on the requirements of the new role.Skills
SalesforceCustomer Service
