Job Description

Key Responsibilities
• Maintain a deep understanding of customer, associate, business processes, and value stream goals
• Translate business goals into detailed technical tasks, acceptance criteria, and documentation
• Create and continuously refine process flows, journey maps, conceptual models, and product requirements aligned with evolving user and business needs
• Partner with architects, engineers, QA, and infrastructure teams to drive technical delivery
• Prioritize tasks to maximize business value
• Support product discovery and solution validation through business case development and early technical feasibility analysis
• Ensure solutions align with architecture and security standards
• Collaborate with UX teams to conduct user research and leverage data insights to evaluate product solutions
• Participate in sprint ceremonies and drive backlog grooming
• Ensure delivered work meets business expectations and defined acceptance criteria
• Evaluate technical trade-offs and guide design decisions
• Measure success using business KPIs and customer feedback
• Monitor platform stability, technical debt, and system enhancements
• Act as a liaison between business stakeholders and delivery teams
Qualifications & Skills
• Strong analytical and communication skills with understanding of business process design
• Knowledge of system architecture, APIs, integration patterns, and DevOps practices
• Experience working in Agile environments using Jira, Confluence, or Azure DevOps
• Strong problem-solving, collaboration, and communication skills
• Recommended experience: 3-5 years

 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.

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