Workforce Management Director

Overview

Ardent Health is a leading provider of healthcare in communities across the country. With a focus on consumer-friendly processes and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. We are driven by our purpose of caring for people: our patients, our communities and one another.

 

Located in Brentwood, Tennessee, Ardent has earned a reputation as one of the industry’s strongest and most innovative healthcare systems. Our facilities and clinics are consistently recognized among healthcare’s best employers. We recognize each hospital and clinic is as unique as the community it serves. We strive to maintain strong community ties through advisory boards, contributions, charitable care, education and outreach.

 

Ardent includes:

• 30 hospitals
• 280 sites of care
• 4,281 beds
• 24,000+ team members
• 8,200+ nurses
• 1,800+ aligned providers
• 5.8M annual provider encounters
• 421 medical residents

Ardent makes considerable investments in people, technology, facilities, and communities, producing high quality care and extraordinary results. From newly constructed facilities and expanded services, to lifesaving technology and outstanding opportunities for employees, Ardent is committed to providing its hospitals and clinics the tools needed to succeed.

 

We believe it is this mix of corporate support and local autonomy that equips our teams for success.

Job Overview:

We have an exciting opportunity to join our leadership team at Ardent as a Director, UKG Workforce Management.

 

The Director, UKG Workforce Management is responsible for operational oversight of the UKG Timekeeping, Attendance, Basic and Advanced Scheduling modules.  This position will assist with analyzing data in new UKG analytics platform to identify and implement areas of opportunity.  This position will also assist in leading education across the enterprise on UKG modules.  They also will be the key subject matter expert for the advanced scheduling module and work to increase scheduling adherence and optimize utilization of scheduling systems across the enterprise.  This person will also work closely with HR and IT and the VP, Financial Operations and Director, Productivity in implementing process and operational improvements and improving system controls. 

Responsibilities

• Utilizes and analyses data in the new UKG analytics platform, assists VP Financial Operations in reviewing for opportunities for process and operational improvements.
• Operates as the subject matter expert on scheduling practices within UKG
• Responsible for conducting monthly champion/training calls to educate group on system enhancements and opportunity areas
• Works to implement priority scheduling group utilization across the enterprise
• Analyzes and reports on field scheduling metrics to provide enterprise-wide scheduling overview while supporting troubleshooting at local level.
• Reviews scheduling adherence metrics using UKG analytics reports to  look for opportunities for improvement in utilization of system
• Monitors and reports on system Absence Management functions and works with HR on opportunities for improvement in utilization of system.
• Works with IT and VP Financial Operations  to develop appropriate controls over system
• Reviews to ensure UKG exception reporting and nightly load errors are being appropriated worked by responsible parties and issues resolved timely. 
• Works toward Integration of UKG Dimensions with EPIC to maximize utilization of Forecasting tool in Dimensions Scheduler.
• Assists in training for enterprise-wide education for UKG system use.
• Responsible for new integration conversion to UKG from inception to deployment
• Monitor controls over timekeeping approval process

Qualifications

Education & Experience 

• Bachelor's degree
• 5+ years related healthcare experience.
• Has worked in the acute care setting and understands hospital operations.
• Experience with UKG timekeeping/absence management/staffing/scheduling/business applications preferred.

Knowledge, Skills and Abilities:

• Knowledge of medical terminology and information technology with the ability to communicate technical aspects as needed.
• Understanding of the fundamentals of information systems and complex software applications.
• Excellent interpersonal and communication skills to build and foster collaborative partnerships using a team approach to span traditional boundaries within the health care setting.
• Must be highly motivated with a positive attitude and high degree of flexibility in a rapidly changing environment.
• Demonstrated ability to deliver accurate results on time and efficiently with a customer-focuses approach.
• Demonstrated skill in change management and data analysis.
• Excellent written and verbal communication, complex problem solving and team development skills.