Product & Customer Success Intern – AI Native

About Omnify

Omnify is a global SaaS company helping businesses across Sports, Fitness, and Recreation manage bookings, memberships, payments, customers, and day-to-day operations.

We’re looking for a curious and sharp intern who wants to understand how a SaaS product actually works and use that knowledge to help real customers succeed.

This is a hands-on role split equally between:

50% Product Understanding & Testing
50% Customer Success & Customer Handling

50% – Product Understanding & Testing

Your first responsibility is to understand the product deeply.

• Explore Omnify and understand different features, workflows, and use cases.
• Test new and existing features from a customer's perspective.
• Reproduce issues reported by customers and identify where something is going wrong.
• Test different scenarios and edge cases.
• Document issues clearly with steps, screenshots/videos, and expected vs. actual behavior.
• Work with QA, Product, and Engineering teams to get issues resolved.
• Verify fixes before communicating them back to customers.
• Continuously improve your product knowledge so you can investigate problems independently.

The goal: When a customer reports a problem, you should be able to understand, test, and investigate it before asking someone else for the answer.

50% – Customer Success & Customer Handling

You'll use your product knowledge to help real customers.

• Communicate with customers through chat, email, and calls.
• Understand what customers are trying to achieve and guide them toward the right solution.
• Help onboard new customers and configure their accounts.
• Troubleshoot customer questions and product issues.
• Follow up on open issues and keep customers updated.
• Conduct product walkthroughs and help customers adopt relevant features.
• Identify recurring customer problems and share feedback with the Product and Engineering teams.
• Take ownership of customer problems through resolution rather than simply forwarding or escalating them.

Work AI-First

You'll work in an AI-native environment.

You'll use AI to research problems, understand customer conversations, analyze information, document findings, test scenarios, and communicate more effectively.

You don't need to know every AI tool already. You need to be curious and willing to learn how AI can make you better at your job.

Who We're Looking For

You don't need previous SaaS experience.

We're looking for someone who:

• Is curious about how software products work.
• Enjoys exploring apps, testing things, and finding problems.
• Has strong attention to detail.
• Can communicate clearly and confidently.
• Enjoys solving problems rather than simply passing them to someone else.
• Can learn new technology quickly.
• Can think from both a customer and product perspective.
• Takes ownership and follows things through to completion.
• Is comfortable receiving feedback and learning quickly.
• Is excited about AI, SaaS, Product, Testing, and Customer Success.

What You'll Learn

You'll get real-world exposure to:

SaaS Products • Product Testing • QA • Customer Success • Customer Onboarding • Troubleshooting • AI Tools • Product & Engineering Collaboration

You'll learn how to understand a complex SaaS product, test it, work with customers, investigate real-world problems, and collaborate with technical teams to solve them.

Why Join?

This isn't an internship where you'll spend your time watching from the sidelines or doing repetitive work.

You'll use the product, test the product, understand the product, talk to customers, solve their problems, and help us make the product better.

If you're a student or recent graduate interested in Product, QA, Customer Success, SaaS, or AI, this role gives you the opportunity to experience all of them firsthand.

50% Product. 50% Customers. 100% hands-on.