Communications Operations Specialist

The Operations Specialist plays a critical role in enabling a high-performing creative organization responsible for video production, motion graphics, design, and multimedia content delivery.

Reporting to the Director of Operations, this role focuses on supporting operational excellence through process optimization, workflow management, documentation, governance, and team enablement.

This position serves as the operational backbone of the creative team, ensuring that the systems, processes, tools, and standards supporting project delivery are efficient, scalable, and consistently applied. The ideal candidate is highly organized, process-oriented, detail-focused, and excels at collaborating across teams to drive alignment and continuous improvement.

While closely partnering with Corporate Communications leaders and existing creative team members, this role is focused on improving how work gets done.

Key Responsibilities:

Operations & Process Excellence

• Develop, document, and maintain creative team workflows, standard operating procedures (SOPs), playbooks, and best practice guides.

• Evaluate existing processes and identify opportunities to improve efficiency, consistency, scalability, and quality.

• Contribute to the adoption of operational standards and ensure alignment across creative functions.

• Support the evolution of creative operations processes to accommodate changing business and stakeholder needs.

• Establish governance frameworks for project intake, prioritization, approvals, and workflow management.

Workflow Management & Team Enablement

• Partner with the existing project manager and creative team leads to support efficient movement of work through the creative production lifecycle.

• Monitor workflow health and identify bottlenecks, risks, capacity constraints, or process breakdowns.

• Manage and optimize project intake processes, ensuring requests are appropriately documented, routed, and prioritized.

• Support resource planning efforts through reporting, workflow visibility, and operational insights.

• Ensure project management systems, templates, and operational tools are maintained and leveraged effectively.

Documentation & Knowledge Management

• Create and maintain documentation that supports operational excellence, consistency, and team effectiveness.

• Develop training materials, onboarding resources, templates, and process guides.

• Maintain centralized repositories for team knowledge, standards, and documentation.

• Promote best practices and continuous improvement across the creative organization.

Reporting & Insights

• Track and report on key operational metrics, workflow trends, capacity indicators, and process effectiveness.

• Provide actionable insights and recommendations to leadership based on data and team feedback.

• Support leadership in identifying opportunities to improve team performance and operational maturity.

• Create dashboards and reporting mechanisms that provide visibility into team operations.

Cross-Functional Collaboration

• Build strong partnerships with stakeholders across Marketing, Communications, HR, IT, and other business functions.

• Facilitate discussions that help align teams on processes, expectations, and ways of working.

• Serve as a trusted resource for operational guidance and process-related questions.

• Support change management efforts related to workflow, processes, and operational initiatives.

Qualifications

Required

• 3–5+ years of experience in operations, project operations, creative operations, program coordination, or related roles.

• Experience supporting creative, marketing, communications, or production teams.

• Exceptional organizational skills and attention to detail.

• Strong process management and documentation capabilities.

• Demonstrated success identifying and implementing process improvements.

• Excellent written, verbal, and interpersonal communication skills.

• Ability to influence and collaborate across multiple teams and stakeholder groups.

• Strong analytical and problem-solving mindset.

Preferred

• Experience working within an in-house creative team, agency, marketing organization, or media production environment.

• Familiarity with project and workflow management platforms such as Asana, Monday.com, Workfront, Jira, or similar tools.

• Experience developing SOPs, governance frameworks, training materials, and operational documentation.

• Understanding of creative production workflows, including video, motion graphics, and design projects.

• Experience building operational reporting and performance dashboards.

What Success Looks Like

In this role, you will:

• Create scalable, repeatable processes that improve team efficiency and consistency.

• Ensure creative workflows are clearly documented and widely adopted.

• Improve visibility into team operations through reporting and metrics.

• Reduce operational friction and enable creative teams to focus on delivering exceptional work.

• Foster collaboration and alignment across stakeholders and business partners.

• Help build a culture of continuous improvement and operational excellence.

**Must be located within a 60-minute radius of our COE location in Stamford, CT. **

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 56,000 USD - 78,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to [email protected].

Job Requisition ID:113893

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