Front Desk Admin

Description

Front Desk Admin

Department: Front Office
Reports To: Front Office Supervisor

About Stonebridge Behavioral Health

Stonebridge Behavioral Health, PA, is a rapidly growing and successful behavioral health company dedicated to providing essential psychological evaluation services to underserved communities across Texas. Since our founding in 2003, we have expanded to offices in San Antonio, Houston, Lubbock, and beyond, conducting mental health evaluations for children, adolescents, and adults in diverse settings, including child placing agencies and CPS offices.

At Stonebridge, we pride ourselves on our core values: integrity, empathy, professionalism, and collaboration. Every team member plays an invaluable role in fulfilling our mission to improve mental health outcomes through high-quality, timely evaluations and innovative approaches.

By joining our team, you are becoming part of a community-driven effort to make a meaningful impact in the lives of our clients and the communities we serve.

Position Summary

The Front Desk Admin is responsible for managing front desk operations, providing administrative support, and ensuring a positive experience for both clients and providers. This position also incorporates Telemed responsibilities, ensuring the seamless coordination of telemedicine appointments while maintaining efficient front office operations. The Front Desk Admin serves as the first point of contact for visitors and callers, ensuring professionalism and excellent customer service.

Essential Job Duties and Responsibilities

Front Desk Responsibilities:

• Greet and assist visitors and clients, creating a welcoming and professional environment.
• Answer and direct phone calls and emails, providing basic information and assisting with inquiries.
• Manage appointment scheduling and coordination for in-person and telemedicine visits.
• Handle mail, emails, and faxes, ensuring efficient document processing.
• Maintain office cleanliness and organization, ensuring a professional setting.
• Assist with administrative tasks, including filing, data entry, and record-keeping.
• Follow HIPAA regulations and company protocols to maintain patient confidentiality.
• Coordinate with other staff members to ensure smooth office operations.

Telemed Responsibilities:

• Manage telemedicine appointments, ensuring patients are properly scheduled and connected with healthcare providers.
• Join each telehealth appointment at the scheduled time and remain on the call until the clinician joins to ensure a smooth transition.
• Assist patients with check-ins and registration for virtual appointments.
• Prep daily for upcoming telehealth sessions by reviewing and gathering any required client materials or documents.
• Facilitate clear and efficient communication between patients and providers.
• Maintain accurate patient records and ensure all documentation is completed correctly.
• Address patient inquiries and provide timely support via phone and email.

IVA Administration Responsibilities:

• Set up IVA (Integrated Visual and Auditory Continuous Performance Test) equipment for ADHD assessments, primarily for children.
• Guide clients through the IVA testing process, providing clear instructions and support.
• Monitor assessments, troubleshoot any issues, and promptly notify the clinician if assistance is needed.
• Ensure timely communication to clinicians once the assessment is complete.
• Clean up and properly store assessment equipment after each use.

Job Requirements

Education and Experience:

• High school diploma or equivalent; equivalent experience may be considered
• Previous experience in a healthcare, front desk, or administrative role preferred.
• Experience with telemedicine operations or virtual patient support is a plus.

Skills and Competencies:

• Strong customer service and communication skills.
• Ability to multi-task and stay organized in a fast-paced environment.
• Proficiency in computer software for scheduling and record-keeping.
• Strong attention to detail and ability to maintain confidentiality.
• Ability to work independently and as part of a team.

Physical Requirements

• Prolonged periods of sitting and using a computer and phone.
• Ability to communicate effectively via phone, email, and video conferencing.
• Frequent walking throughout the office to assist clients and set up assessment equipment.
• Regular stooping, bending, and picking up items from the floor, especially when interacting with children.
• Occasionally lifting up to 20 pounds for office materials.

Join Our Team and Enjoy Exceptional Benefits!

At Stonebridge, we believe in taking care of our employees. When you join us, you'll receive a benefits package designed to support your well-being and future.

For Full-Time Employees:

• 401K/Retirement Plan: Secure your future with competitive company matching.
• Health Insurance: No deductibles and no out-of-pocket costs when completing the baseline visit with Curative.
• Dental, Vision, and Life Insurance: Comprehensive coverage for you and your family.
• Paid Time Off (PTO): Start with 15 days of PTO in your first year.
• Profit Sharing: Share in the success of our company.
• Flexible Scheduling: Available for certain positions.

For Part-Time Employees:

• 401K/Retirement Plan: Secure your future with company matching.
• Flexible Scheduling: Available for certain positions.

Benefits eligibility may vary by role. Apply today to learn more!