WFM Hardware Overlay

Consult with customers to assess business and technical requirements and recommend appropriate time clock and hardware solutions. Guide customers through hardware evaluations, including badge compatibility assessments and device selection. Develop pricing proposals and manage the end-to-end purchasing process, from quote creation through order completion. Support existing customers with hardware expansions, upgrades, and add-on purchases throughout the customer lifecycle. Serve as the subject matter expert for hardware pricing, discounting, technical capabilities, commercial policies, invoicing, RMAs, and customer escalations. Create and manage Salesforce opportunities to ensure accurate forecasting and sales process visibility. Collaborate with Presales Technical Consultants and cross-functional teams to address complex customer requirements and technical questions. Deliver a professional, efficient, and customer-centric purchasing experience that aligns with company policies and implementation best practices. At least 5 years of customer-facing experience in sales, operations, implementation, customer success, or a related field. Experience with Salesforce, quoting tools, pricing, or customer purchasing processes. Comfort learning and using technology, business systems, and digital tools. Strong communication, collaboration, problem-solving, and relationship-building skills. Ability to manage multiple priorities in fast paced environment with accuracy and attention to detail. Demonstrated commitment to delivering a professional, customer-focused experience. Experience with workforce management, timekeeping, HCM, hardware, SaaS, or enterprise technology solutions. Willingness to embrace AI-powered agents and emerging technologies to simplify and streamline the selling process. Strong commercial judgment and experience partnering with Sales, Professional Services, Presales, or Operations teams.