Field Supervisor HVAC Service

Field Supervisor – HVAC Service (National Accounts)

Reports to: National Account Service Program Manager

FLSA Status: Non-Exempt

The Company

MPSW, a Meriton portfolio company, is one of the largest independent HVAC Equipment and Solutions providers in Arizona. Our company has offices in Phoenix and Tucson with over 100 employees throughout Arizona. We are proud members of ASHRAE, ASPE, AAEE, and others. We represent over 100 manufacturers, offering innovative systems with a flexibility of equipment and solutions to best match each application. We work with industry professionals and end users from the conceptual stage of projects to provide energy efficient, value‐added solutions to their complex problems.

Our overall mission is simple: we want to create value and make a difference every day in our journey to be the best HVAC sales and service organization in North America. We believe we can succeed in that mission by being the BEST provider for our clients, the BEST partner for manufacturers, the BEST company for our employees, and the BEST investment for our current and future shareholders.

The Opportunity

We are seeking an experienced HVAC Field Supervisor for our National Account’s Team. This hybrid role would include OEM Factory Start-up and field management of larger projects along the East Coast. The candidate must be experienced in commercial HVAC environment (AAON) with excellent communication and teaming skills. Position is remote, requires travel and a high level of correspondence with sales team, customers, service partners and the operations team. This is a full-time opportunity for an energetic go-getter with career growth mindset and desires. An ideal candidate will be customer service oriented, work well with others and has the ability to demonstrate leadership capabilities.

Leadership Responsibilities

• Assist Service Manager with supervision and management of commercial service work and installations
• Assist in the mentoring, training and support for field Service Technicians
• Actively contribute to developing best practices and standard operating procedures
• Dedicated to continuous improvement in quality, cost, communication and to building long-term relationships internally and externally

Responsibilities

• High attention to detail and strong communication with MPSW-Phoenix, working remotely from home and/or job sites.
• Perform AAON OEM Factory Start-ups, warranty repairs and commissioning support.
• Assist and train controls contractor and owner during site BMS integration.
• Schedule prestart-up site walks with construction teams and communicate all start-up and commissioning.
• Build and maintain relationships with current and new service partners and technicians.
• Submit warranty claims and coordinate all field repairs for project close out.
• When required, travel to jobsites for equipment inspections, delayed start-up and installation support.
• Review submittals, sequences and field installed controls/accessories with installation contractor.
• Perform reactive service when required, complete diagnostics and estimate repairs
• Perform owner training, commissioning support and technical support for each project.
• Complete all service reports, submitting daily notes and project close out.
• Review AAON service bulletins, develop and implement solutions when required.
• Maintain all safety training and compliance for all duties and site requirements.

The Required Profile

• Minimum 10 years’ experience working in the construction field in similar and/or related position; or equivalent combination of education and experience in commercial HVAC service
• Must have valid driver’s license with good driving record and passport
• Must be able to pass various background checks for working in our client’s environment.
• Works independently and proficiently, in a team-based environment, sharing information and workload.
• Operate at high level to ensure complete customer satisfaction.
• Proficiency with mechanical service repair estimating and itemized quotes or proposals.
• Exceptional communication skills, Strong math and analytical skills
• Ability to read and interpret equipment submittal data and Operations and Maintenance manuals
• Fluent in all aspects of mechanical construction plans and documents
• Mix of field and office experience helpful
• Strong PC skills in Microsoft Word, Excel, PowerPoint, and Outlook
• Remote office work environment

Other Skills/Abilities

Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements

Will be required to work in a field environment, multiple customer sites on a daily basis.

Behavior Skills

Ability to manage people and situations when conflicts arise. Ability to seize opportunities with the drive to complete goals.

Personal and Interpersonal Skills

Ability to establish and grow relationships with customers through effective verbal and written communication. Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress. Demonstrates integrity and trust through appropriate directness and truthfulness. Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

MPSW is an Equal Opportunity Employer