Operations - Process & Technology Analyst

Company Details

 

 

At Verus Specialty Insurance, a proud member of the esteemed W.R. Berkley Corporation (NYSE: WRB), we stand as a leading Excess and Surplus Lines provider delivering comprehensive solutions across the United States. Backed by the formidable strength of a Fortune 500 titan and operating with the agility of a nimble startup, we blend the best of both worlds to foster innovation and excellence in everything we do.

 

Our nationwide operations are supported by a robust network of select wholesale producers, ensuring that our reach and capabilities are always close at hand. We are driven by a forward-thinking leadership that champions a dynamic culture where questioning the norm is not just welcomed but expected. This ethos empowers our team to consistently surpass customer expectations and drive the industry forward.

 

At Verus, we are more than just a company; we are a community that thrives on collaboration, growth, and taking ownership of our actions. We are constantly on the lookout for exceptional talent who are eager to contribute, innovate, and grow with us. If you are passionate about making a mark in the insurance industry and align with our vision, we eagerly await your application. Join us and be a part of a team where your contributions are valued, and your potential fully realized!

 

The Company is an equal employment opportunity employer.

 

https://www.verusins.com/

Responsibilities

The Operations Process & Technology Analyst plays a critical role in supporting and enhancing the operational efficiency and process improvement through technology driven solutions.  This role bridges business operations and technology, contributing to project execution, system testing, IT ticket monitoring, process improvements, business requirements development and other projects and duties. This role requires a detail-oriented, proactive, individual who is passionate about improving process through collaboration and innovation. The Operations Process & Technology Analyst works with Product Owners, Business Analysts, and internal stakeholders to document and determine client and organizational needs, system and operational requirements and improvements, downstream system impacts, and legal compliance obligations. 

 

Process Improvement, Innovation & Technology

• Analyze business processes, workflows, and operational challenges to identify opportunities for efficiency, automation, digitization, and continuous improvement.
• Research, evaluate, and recommend emerging technologies, AI capabilities, and automation solutions that improve business performance, user experience, scalability, and operational effectiveness.
• Support implementation and adoption of technology enhancements, process improvements, and innovation initiatives across the organization.
• Partner with business and technology stakeholders to identify root causes of recurring issues and develop sustainable corrective actions.
• Analyze operational trends and performance metrics to provide recommendations that improve service delivery, accuracy, efficiency, and customer experience.

Data Analysis, Reporting & Compliance Support

• Analyze, validate, prepare, and submit quality data in support of business initiatives, operational reporting, regulatory requirements, compliance requests, audits, and organizational data calls.
• Ensure data accuracy, completeness, consistency, and integrity through validation, reconciliation, and quality review processes.
• Support the development, maintenance, and enhancement of operational, compliance, and management reporting solutions.
• Evaluate data trends and business results to identify risks, opportunities, process gaps, and performance improvement recommendations.
• Partner with stakeholders to define reporting requirements and ensure data outputs align with business and regulatory expectations.
• Support the collection, organization, analysis, and presentation of information for projects, strategic initiatives, compliance reviews, and executive decision-making.

Project & Initiative Support

• Support projects and initiatives from discovery through implementation, ensuring alignment with business objectives and operational priorities.
• Assist in defining project scope, objectives, deliverables, timelines, dependencies, and success criteria.
• Partner with business leaders and project stakeholders to document requirements, assess impacts, and support solution design.
• Monitor project progress and provide analytical support, status reporting, risk identification, and issue resolution recommendations.

Testing & Quality Assurance

• Coordinate, execute, and support User Acceptance Testing (UAT), regression testing, system validation, and business process testing for business applications, operational systems, automation solutions, and the Verus Digital Portal.
• Develop and maintain test plans, test scripts, test scenarios, and testing documentation.
• Validate that system enhancements, process improvements, integrations, and vendor platform changes meet business requirements and expected outcomes.
• Document testing results, defects, observations, and enhancement opportunities and communicate findings to technology teams and vendors.
• Assist with deployment readiness, post-implementation validation, and solution adoption activities.

Verus Digital Portal & Vendor Partnership

• Serve as an operational subject matter expert and business liaison for the Verus Digital Portal and related business applications.
• Partner closely with vendor representatives to communicate business needs, evaluate platform capabilities, review enhancement opportunities, and drive resolution of system issues.
• Support escalation management, troubleshooting, root cause analysis, and issue resolution for Verus Digital Portal defects, performance concerns, and user-reported issues.
• Monitor portal performance, user experience, adoption trends, and operational impacts to identify improvement opportunities.
• Analyze and report on portal-related trends, issues, workflows, and performance metrics to support informed decision-making.
• Coordinate and participate in vendor meetings, solution reviews, testing efforts, enhancement discussions, and business readiness activities.
• Provide recommendations related to system optimization, configuration improvements, and future platform capabilities.

Stakeholder & Operational Support

• Act as a liaison between business stakeholders, Product Owners, IT partners, Data Services, vendors, and operational teams.
• Gather, document, and translate business needs into actionable requirements, process improvements, and technology solutions.
• Maintain documentation, business requirements, process maps, testing artifacts, and operational procedures.
• Monitor and triage technology support requests, ensuring appropriate prioritization, escalation, communication, and resolution.
• Facilitate communication and collaboration across teams to ensure successful project execution and operational continuity.

Qualifications

• Bachelor’s degree in related field or equivalent work experience.
• Ability to work independently as well as with a team.
• Ability to solve problems and make strategic business decisions.
• Must demonstrate the capability of meeting the key accountabilities or can learn/perform them.
• A self-motivated individual with a passion for success.
• Needs to be able to determine how changes impact customer and other systems.
• Excellent oral and written communication skills.
• Document business requirements for complex projects and systems.
• Ability to work in a fast-paced team environment.
• Ability to quickly adapt and learn new technologies.
• Ability to work independently.
• Articulate ideas and viewpoints to senior management.
• Strong customer and business focus.
• Exhibit strong focus on continuous improvement.
• Demonstrate proficiency with MS Word, Excel, PowerPoint, Outlook and project management tools/software.

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Additional Company Details

We do not accept any unsolicited resumes from external recruiting firms. The company offers a competitive compensation plan and robust benefits package for full-time regular employees which for this role includes: Base Salary Range: $70,000 - $80,000 The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Eligible to participate in the annual discretionary bonus program. Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.

Sponsorship Details

Sponsorship not Offered for this Role