Online Reputation Manager

What You'll DoReview Platform Management• Own and optimise ContentStudio's profiles across G2, Capterra, GetApp, Software Advice,Trustpilot, TrustRadius, SiteJabber, Product Hunt, AppSumo, Google Play, and the AppStore.• Run compliant, always-on review generation campaigns with real customers to improverating, volume, and category rankings.• Reply to critical and negative reviews publicly with calm, helpful, on-brand responses.• Identify reviews that violate platform policy and file well-documented disputes to get themcorrected or removed.• Track each platform's verification requirements, ranking factors, and policy changes, andadjust our approach accordingly.Community & Reddit• Participate authentically in relevant subreddits and communities where ContentStudio andcompetitors are discussed.• Understand subreddit-specific rules, self-promotion limits, and moderator expectations wellenough to never get the brand banned.• Monitor and respond to mentions, questions, and criticism of ContentStudio across forumsand communities in a way that reads as genuinely helpful, not promotional.SEO, Search & AI Visibility• Monitor branded search results and identify why third-party listicles or comparison sitesoutrank ContentStudio's own pages.• Read and act on Google Search Console and rank tracking data to improve on-page SEO(titles, meta descriptions, headings, internal linking) and backlink/anchor text profile.• Track and influence how mentions and citations across the web shape what AI assistants(ChatGPT, Perplexity, Gemini, etc.) say about ContentStudio.• Pitch editors and bloggers for inclusion or correction in roundups, "best of" lists, andcomparison posts.Monitoring & Reporting• Build and maintain a complete, organised view of every meaningful mention ofContentStudio across the web.• Use monitoring tools to track sentiment, volume, and emerging issues, and flag risks beforethey escalate.• Report clearly and regularly to stakeholders on reputation health, review platformperformance, and search visibility.• Work independently — set your own priorities day to day based on what the data and theweb are telling you.What We're Looking ForMust Have • 3–4 years of experience in online reputation management, community management, socialmedia, or customer-facing content marketing. SaaS experience strongly preferred.• Genuine Reddit fluency — you understand karma, subreddit culture, moderator rules, self-promotion limits, and why brands get banned, and you can name specific communities youactively participate in.• Working knowledge of SEO: how search results are ranked, keyword intent, on-page basics,backlinks and anchor text, branded search results, and why comparison-query listicles oftenoutrank a brand's own site.• Comfort reading Google Search Console and rank tracking data, and turning it into action.• Understanding of how mentions and citations across the web influence what AI assistantssay about a brand.• Hands-on experience owning and optimising profiles on at least a few of: G2, Capterra,GetApp, Software Advice, Trustpilot, TrustRadius, SiteJabber, Product Hunt, AppSumo,Google Play, and the App Store — including their review policies, verification processes,category rankings, compliant review generation, public replies to critical reviews, and how todispute policy-breaking reviews.• Excellent written English — you sound like a helpful, credible person, not a brand account.• Calm judgment under public pressure and a thick skin for hostile threads.• Strong research ability — you can find and organise every mention of a brand across theweb.• Comfort with monitoring tools, and the ability to work independently, set your own priorities,and report clearly.Nice-to-Haves• Experience in social media management, marketing, or creator tools.• Outreach experience pitching editors and bloggers for inclusion or corrections in roundupsand comparison posts.• Familiarity with schema markup, entity accuracy, and Google Business Profile.• Spreadsheet and dashboard comfort for sentiment and mention tracking.• Experience running an AMA, product launch, or community campaign.