- Salary
- $90k – $110k
- Location
- Toronto · Chicago · New York · Ghent, Flemish Region · Amersfoort · Paris
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Strategic Accounts
- Seniority
- Manager
- Experience
- 2+ years
- Source
- Lever
Description
Department Focus: Strategic Accounts
The Global Success Architects at Deliverect are a team of highly skilled professionals passionately dedicated to propelling global businesses to success in the digital age. By crafting and executing tailored solutions, we enhance digital ordering experiences, drive revenue growth, and improve operational efficiencies on a multi-regional scale. With a customer-first approach, we collaborate closely to understand unique needs and align our solutions with their objectives, working hand-in-hand with both internal and external teams for seamless integration. As trusted partners, we guide our customers through the evolving digital landscape, helping them achieve their business goals and architecting global success stories.
Your Impact
As a Technical Account Manager, you'll be the technical backbone for Deliverect's largest global brands, owning the health of their integrations end-to-end and ensuring the SLAs they depend on are consistently met. You'll act as the bridge between our support and engineering teams and enterprise customers — getting ahead of technical risk before it becomes a business problem — and your judgment on when to escalate, and how, will directly protect retention and trust with our most valuable accounts.
*This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Toronto, New York, Ghent - Belgium, Amersfoort or Paris office and 2 days from the comfort of your home
