RESPONSIBILITIES:​

• Staff telephone consumer support position in a call center environment for patients, providers, or field team members – depending upon program requirements

• Accepts inbound calls and makes outbound calls to patients or other parties based on program requirements

• May provide disease process and drug support education per approved call guides/scripts

• May provide emotional support to patients and caregivers

• May work across functional teams (ex. reimbursement support) with ability to understand key principles of reimbursement, patient assistance and co-pay assistance

• May assess patient risk for compliance and adherence to treatment regimen identifying barriers to care and referring to additional support services

• Receives notification through but not limited to web portal, patient assistant program, fax enrollment form, electronic enrollment form or phone.  Calls patient to provide information about the product, program, send out information kits if needed, and management advise for any side effects per program business rules

• Enter consumer activities accurately in CRM data base as outlined in business rules

• Ability to work within and document all reportable activities timely and accurately in Clinical Data Base following business rules and defined scripting.

• Intakes and reports adverse events as directed

• Accountable for being flexible during program developments, enhancements, and with changing program needs

• May be asked to work varied shifts

• Must obtain and maintain additional required nursing licenses.

• May support on-call after-hours nursing activities.

QUALIFICATIONS:

• Registered nurse possessing a current license issued by a state or jurisdiction within the United States, and unrestricted in any state

• Experience with and/or potential to provide high quality customer service

• 3 years nursing experience preferred

• Telephonic experience a plus

• Excellent oral and written communication skills

• Excellent interpersonal skills

• Ability to use a computer for data collection proficiently

• Must be highly organized and self-directed

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies

Affiliated Companies: Cencora Patient Services, LLC