(USA) Director, Design Research

Position Summary...

What you'll do...

Role summary:
The (USA) Director, Design Research leads strategic initiatives to advance user experience and business value through comprehensive qualitative and quantitative research. This role requires collaboration across cross-functional teams and stakeholders to develop research strategies, synthesize insights, and drive innovation. The director ensures alignment with organizational goals by managing research processes, facilitating effective communication, and fostering a culture of continuous improvement. By leveraging data-driven analysis and stakeholder engagement, this position supports the creation of impactful design solutions that meet evolving customer and market needs while upholding the highest standards of integrity and professionalism.
About the team:
The Global Associate Listening & Insights team leads Walmart’s worldwide listening strategy, platform, and program delivery. This team designs and executes listening programs that provide valuable insights to enhance the workplace experience for over 2.1 million associates globally. By leveraging qualitative and quantitative research and effective stakeholder engagement, the team supports informed decision-making and drives continuous improvement. Collaborating across functions and markets, the team fosters strategic partnerships to deliver impactful business solutions aligned with Walmart’s goals.
What you'll do:

• Lead the design research strategy by defining key problems and driving qualitative and quantitative research initiatives to inform business decisions.
• Collaborate with cross-functional teams and stakeholders to align research objectives with organizational goals and market needs.
• Analyze and synthesize research findings, ensuring accuracy, relevance, and compliance with legal and ethical standards.
• Facilitate stakeholder engagement and consensus-building through clear, data-driven communication and tailored influence techniques.
• Oversee usability testing and user discovery activities to enhance user experience and product design.
• Promote continuous improvement by developing reports and recommending enhancements to research processes and methodologies.

What you'll bring:

• Extensive experience in design research, including qualitative and quantitative methodologies, data analysis, and usability testing.
• Proven ability to lead cross-functional teams and manage stakeholder engagement, communication, and consensus-building.
• Strong expertise in developing and executing research strategies aligned with business objectives and customer needs.
• Demonstrated skill in synthesizing data sources to inform design and business decisions.
• Exceptional interpersonal and communication skills to influence and collaborate effectively across multiple markets.
• Ability to drive continuous improvement and innovation through strategic thinking and problem-solving.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $130,000.00 - $260,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 6 years’ experience in market research, business analysis, UX design research, or related area.
Option 2: 8 years' experience in market research, business analysis, UX design research, or related area.
3 years' supervisory experience.
As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Driving product development in a design research area, Market Research, Business Analysis, UX Design Research, or related area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), Research or design certification (for example, IDEOU - Foundations in Design Thinking Certificate), We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

806 Excellence Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.