Showroom Manager

Description

The Showroom Manager is responsible for the overall operation of the showroom, ensuring an exceptional customer experience while supporting outside sales for the region. This role oversees daily showroom operations, supervises showroom staff, partners with outside sales representatives, and maintains an organized, efficient, and welcoming environment for customers. The Showroom Manager serves as the primary leader of the showroom and is responsible for driving operational excellence, team performance, and customer satisfaction.

Essential Duties and Responsibilities

• Lead the daily operations of the showroom, ensuring a clean, organized, safe, and customer-focused environment.
• Supervise, coach, train, and develop showroom staff by providing performance feedback, direction, and support while fostering a collaborative, high-performing team culture.
• Partner with outside sales representatives to support regional sales efforts, strengthen customer relationships, and drive showroom sales growth.
• Deliver exceptional customer service by greeting customers promptly, identifying project needs, recommending products and solutions, and ensuring a positive showroom experience.
• Process customer orders, monitor order status, check inventory availability, communicate delivery information, and coordinate with the corporate office to ensure accurate and timely order fulfillment.
• Oversee showroom merchandising by installing new product introductions, maintaining current product displays, and removing discontinued patterns and samples.
• Prepare, review, and submit all required daily and weekly showroom traffic, sales, and operational reports in a timely and accurate manner.
• Maintain and reconcile showroom petty cash and ensure accurate operational records are kept using company systems.
• Resolve customer and employee concerns professionally while implementing and enforcing company policies, procedures, safety standards, and housekeeping practices.
• Effectively utilize personnel, equipment, and resources to maximize operational efficiency and support overall business objectives.
• Perform other duties as assigned. Job responsibilities may be modified or expanded to meet the changing needs of the business.

Requirements

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Previous sales, retail, showroom, or customer service experience required.
• Prior supervisory or leadership experience preferred.
• Experience working with interior designers, architects, or design professionals is a plus.

Knowledge, Skills & Abilities

• Strong customer service and relationship-building skills with the ability to create a positive customer experience.
• Ability to collaborate with designers and customers to recommend products and assist with project selections.
• Excellent leadership, coaching, and team development skills.
• Strong organizational, time management, and problem-solving abilities with attention to detail.
• Effective verbal and written communication skills.
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel, with the ability to learn company software and systems.
• Basic math skills with the ability to accurately process transactions and maintain records.
• Dependable, self-motivated, and able to effectively manage multiple priorities in a fast-paced environment.
• Professional appearance and demeanor appropriate for a customer-facing leadership role.

Physical Requirements:

The essential functions of this position include, but are not limited to the following:

In terms of an 8-hour workday, this position requires:

• 6 hours sitting
• 2 hours standing

Activity: This following shows the actual time spent on each activity for this position.

• Bending/Twisting – Up to 2 hours
• Reaching – Up to 4 hours 
• Lifting – Up to 2 hours
• Pushing/Pulling - 0 hours
• Speaking – 4 to 6 hours
• Writing – 2 to 4 hours
• Typing or CRT Inputting – 2 to 4 hours
• Filing – Up to 2 hours
• Climbing – Up to 2 hours
• Reading – 4 to 6 hours
• Driving – 0 hours

The following activities are essential in your job function.

• Hearing – 6 to 8 hours
• Seeing – 6 to 8 hours

Lifting is essential in your job function.

• Up to 40 lbs. – Up to 2 hours 

Repetitive foot movement such as operating foot controls.

• Both feet – Walking between buildings

Your job requires you to use your hands for repetitive action.

• Simple Grasping – Up to 2 hours
• Firm Grasping – Up to 2 hours
• Fine Dexterity – Up to 2 hours

In your job, you may be around the following working conditions. 

• Exposure to dust, fumes and/or gases – 2 to 4 hours
• Exposure to noise – 2 to 4 hours

The specific statements shown in each section of this description are not intended to be inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.