Field Service Supervisor

Description

Kinsley Power Systems is seeking a Field Service Supervisor for our Levittown, PA branch. The Field Service Supervisor is a hands-on leadership role responsible for servicing, maintaining, and repairing standby power generation equipment while supervising and supporting a team of Field Service Technicians. This position blends advanced technical expertise with field leadership, coaching, quality control, and operational coordination.

Kinsley Power Systems, a family-owned business, has been an industry leader in generator service, sales, and rentals for over 55 years. We are a Rehlko generator distributor headquartered in East Granby, CT with locations throughout the northeast. At Kinsley, we are dedicated to exceeding our customers’ expectations in an environment that is enjoyable and rewarding.  

Essential Functions and Responsibilities:

Technical Responsibilities

• Perform mechanical and electrical preventative maintenance, diagnostics and troubleshooting with ability to independently repair units. Also, the ability to perform startups on offsite industrial and residential power generation equipment
• Provides emergency/unscheduled repairs of power generation equipment (alternator assemblies, engines, automatic transfer switches, switchgear, load banks and control systems)
• Diagnose problems/troubleshoot, replace or repair parts, test and make adjustments
• Reads/interprets equipment manuals, wiring diagrams and work orders to perform maintenance and service
• Use a variety of hand/power tools and electrical test equipment in performing  duties to detect faulty parts and submit repair quotes electronically
• Operate a company service vehicle and perform routine inspection on assigned equipment/vehicles
• Complete reports, accept assignments, communicate internally and externally via computer-based systems
• Manage physical inventory of parts and fluids, as well as computerized inventory system
• Travel and transport of tools, supplies and equipment by vehicle and independently to customer sites, including but not limited to: remote wooded locations, elevated locations with only stair access or elevator accessibility, rooftops, farms, waste water treatment plants, and residential sites – both urban and rural

Leadership Responsibilities

• Assist Operations Manager with direct supervision of technicians as it relates to daily operation and overall performance
• Continuously sets the example for others to follow as it relates to safety, technical skills, training, communications, company policy and professional appearance and attitude 
• Assists with training and development plans for Field Service Technicians, including but not limited to evaluating skills and mentoring technicians
• Assist in coaching, rewarding and evaluating Field Service Technicians. Including but not limited to, providing input and communicating performance evaluations, recommending merit increases and issuing discipline
• Ensure adequate field coverage by coordinating backfills for any gap in emergency response or on call coverage
• This position requires 24/7 availability for technical assistance and emergency service calls both within local markets and throughout the company’s service territory
• Assists with dispatch planning to insure most economical use of time and equipment

Preferred Qualifications

• High school diploma (or equivalent), relevant technical training or previous experience accepted
• Must reside within the posted geographical area or be willing to relocate at own expense
• Previous experience working on 8.5kW – 2,500kW generators
• Prior leadership experience preferred
• Valid driver’s license and ability to obtain OSHA certification and DOT medical card
• Possess a strong customer services focus with good verbal and written communication skills
• Proficient with general computer skills and mobile dispatch software, including but not limited to Microsoft Outlook. 
• Strong mechanical and electrical troubleshooting skills
• Ability to work in a productive manner in all types of weather conditions and environments
• Ability to work a flexible schedule, including nights, weekends and on call hours as required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.