Executive Director, Healthcare Market (HED) - Ohio Ecosystem

Executive Director, Field Leadership & Strategic Accounts

From the beginning, Genentech has been a team of highly dedicated, passionate individuals. We are a place where people are united around a single purpose and an ambitious vision. Together, we aspire to deliver ever better health outcomes for patients while lowering overall healthcare costs.

The Opportunity:

Executive Director, Field Leadership & Strategic Accounts (once hired, the position title will be ‘Executive Director, Healthcare Market (HED)’ in harmony with internal roles of the same nature),  leads our vision by partnering with customers to deliver local healthcare to patients. They collaborate with the Medical Affairs Executive Director (MED) to understand and address the unique needs of each customer, aiming to improve patient outcomes and reduce costs. Together, they enhance the customer experience by facilitating access to our clinical expertise.

The HED is responsible for developing and implementing the local ecosystem plan aligned with Genentech and Squad Therapeutic Area strategies. This includes driving business performance, setting priorities, and identifying partnership opportunities.

To achieve these goals, the HED leads a team of therapeutic area experts, reimbursement specialists, and clinical education professionals, ensuring their growth and adherence to our Operating Principles

• Deeply understand the unique needs of each customer in their pursuit of improved patient outcomes, lower costs, and improved quality of care by building, maintaining, and leveraging networks and relationships in the healthcare ecosystem and co-creating solutions with customers. 

• Build and foster interconnectedness of the ecosystem through bringing together customers to solve complex healthcare delivery issues. Accountable for driving business performance in the ecosystem through execution on therapeutic area strategies by Therapeutic Area Managers. Build, lead and motivate a team of people with deep functional and therapeutic area expertise. 

• With the ecosystem leadership team, harness the collective expertise of the ecosystem team to engage effectively and compliantly across the ecosystem. 

• In partnership with the Medical Affairs Executive Director, define the strategic near and long-term vision for the healthcare ecosystem, develop and deliver the local ecosystem plan that aligns with Genentech and Squad Therapeutic Area strategies and priorities, and help identify opportunities to the Squads for partnership where customer priorities and Genentech priorities intersect.

• Accountable for vertical integration of customer, payer, provider, and healthcare system priorities to create a complete strategic assessment of the ecosystem and key business drivers. Act with a P&L mindset to deliver on maximum impact opportunities and apply resources responsibly to achieve our mission.

HED Role Standards

Drive Ecosystem Business:

• Actively manage a healthy P&L

• Deep understanding of organizational business and product prioritization frameworks, ecosystem market dynamics, and the impact & implications to overall business performance for accountable products

• Evaluates & deploys resources and engages externally with an outcomes focus, aligning resources to have the greatest impact, incorporating data insights to inform resourcing decisions

• Leverages a portfolio & enterprise mindset to effectively evaluate and make trade-off decisions across therapeutic areas, ecosystems, region, & nation in line with portfolio prioritization and One Pharma Strategy

• Proactively evaluates & initiates payer and provider contracting opportunities, ensures effective pull/push through of national (in collaboration with national teams) and regional payer decisions, and proactively addresses patient access barriers (clinical, access, reimbursement, financial, patient education) using access and contracting principles, modeling, and insights

Organizational Impact:  Actively advances the OnePharma Strategy through enterprise initiatives

• Represents the US Healthcare space and its customers in broad organizational work, proactively participating and engaging with an enterprise view and OnePharma mindset 

• Influences outcomes and evolution through influential collaboration and engagement

• Proactively brings in customer insights and learnings to help shape and evolve company and TA strategies

Customer and Patient Impact:

• Builds relationships and works effectively in partnership with Squads (Field, Marketing, Access, Medical) and functional partners to maximize impact on customers and patients

• Proactively evaluates & capitalizes on opportunities to make a meaningful impact on health equity at the ecosystem level and beyond, aligning work to the greater organizational strategy

• Leads and holds team accountable for delivering an integrated customer experience, incorporating data insights to uncover opportunities to evolve that experience and hold team accountable

• Strong understanding of customer segments and portfolio priorities, effectively aligning strategies and resources to drive customer impact

• Ensures all ecosystem team members are competing at a high level on behalf of patients

• Partners effectively with field medical leadership to deliver integrated customer and patient impact

• Actively evolves with the marketplace and shapes the Customer Engagement organization in alignment with Commercial, Medical Affairs, and Government Affairs outcomes 

Health of Team and Ecosystem:

• Proactively shares best practices and seeks advice across ecosystems, squads and functional partners.

• Coaches, holds self and team members accountable to standards and actively manages poor performance in partnership with the People and Culture team.

• Leads regular and effective check-ins that encompass coaching, recognition, and creation of development plans with the team. Supports ecosystem talent attraction/retention, in-role/career development, fostering trust and ensuring individuals feel valued, included and empowered to succeed.

• Invests in own development: raises the bar individually and for their role overall

• Builds and nurtures an environment of trust, belonging, and psychological safety.

Who You Are:

Required Qualifications:

• You hold a required Bachelor’s Degree

• Previous cross-functional industry therapeutic experience in commercial life sciences (pharma or biotechnology) 

• Demonstrable evidence of achieving financial, quantitative, and customer engagement metrics across different types of accounts, such as private payer, public payers, and hospital systems 

• Developing and implementing strategic plans across complex healthcare environments such as managed care, including contracting strategy, administration, and pull-through

• Experience and success leading teams responsible for driving brand revenue growth

• Ability to lead complex cross-functional account teams and operating under ambiguity without a set playbook, including aligning teams

• Track record of successful partnerships with customers and organizations (both externally and with peers / across broader internal organization)

Preferred Qualifications:

• Strong business acumen and commercial insight developed through a combination of industry experience, MBA or similar postgraduate degree preferred

Relocation benefits are available to move into the Ohio ecosystem.

Once hired, the position title will be ‘Executive Director, Healthcare Market (HED)’ in harmony with internal roles of the same nature

The expected salary range for this position based on the primary location in Ohio is $247,700 - $459,900. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.

Benefits

This is a field-based position.  Overnight travel may be required. This position requires significant driving of either a company provided or personal vehicle, as well as prolonged periods of sitting, both of which are part of the essential duties and responsibilities of the role. As a result, Genentech, Inc. (Company) from time to time will check your motor vehicle record for purposes of determining your eligibility for driving a Company vehicle or driving any vehicle on Company business.

Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.