#BEcomeMAXX

The Campaign Operations and Logistics Coordinator is responsible for monitoring the daily delivery and inventory activities associated with customer campaigns. The role ensures that campaign orders are dispatched, transported, received, and fulfilled according to schedule while maintaining accurate visibility of stock availability by product and SKU.

The coordinator works closely with suppliers, warehouses, third-party logistics providers, transport partners, customer contacts, and internal campaign teams to identify risks, resolve missing information, and escalate delivery or inventory issues before they affect campaign execution.

Ready to perform? Your tasks with MAXXimum focus

Delivery Tracking and Coordination

• Review all planned campaign deliveries daily.
• Confirm the status of each delivery, including booked, dispatched, in transit, delivered, delayed, or awaiting confirmation.
• Verify supplier dispatch dates and shipping documentation.
• Confirm that transport has been booked and assigned.
• Check customer warehouse booking dates and delivery slots.
• Monitor estimated arrival times and identify deliveries at risk of missing scheduled slots.
• Confirm warehouse or third-party logistics receipt of delivered and inbound goods.
• Obtain proof of delivery or warehouse receipt confirmation when required.
• Record the current status, risks, responsible contact, and next action for every delivery.
• Follow up with suppliers, transport providers, warehouses, and customers regarding missing or conflicting information.
  

• Review daily stock levels for all campaign products and SKUs.
• Monitor available, reserved, inbound, blocked, damaged, quarantined, and unavailable inventory.
• Compare available and incoming inventory against open orders and planned deliveries.
• Confirm that reserved inventory is allocated to the correct customer orders.
• Track inbound stock quantities and expected arrival dates.
• Verify that warehouse or third-party logistics inventory records are current.
• Investigate discrepancies between system inventory and warehouse-confirmed stock.
• Determine whether upcoming deliveries can be fulfilled using available or confirmed inbound inventory.
• Identify and escalate potential shortages before they affect fulfilment.

• Classify delivery and inventory activities as on track, at risk, blocked, or missing information.
• Escalate issues on the same day when delivery, booking, dispatch, transport, warehouse receipt, or stock availability is unclear.
• Raise delivery risks when transport is not booked, dispatch dates are unconfirmed, warehouse slots are missing, or delivery timing is at risk.
• Raise inventory risks when available stock is insufficient, inbound stock is delayed, reserved quantities do not match demand, or stock is blocked or damaged.
• Coordinate corrective actions with the appropriate supplier, warehouse, transport provider, customer, or internal owner.
• Maintain clear ownership and target completion dates for unresolved actions.

• Maintain accurate campaign delivery and inventory trackers.
• Update campaign tasks and follow-up actions in Asana or another designated project management system.
• Prepare a daily end-of-day logistics update covering:
  • Deliveries reviewed
  • Inventory and SKUs checked
  • On-track deliveries
  • Delayed or at-risk deliveries
  • Stock shortages or discrepancies
  • Missing confirmations or information
  • Escalations completed
  • Outstanding actions and priorities for the following day
• Provide campaign stakeholders with timely and accurate operational updates.
• Maintain organized records of communications, confirmations, risks, and resolutions.

Your skillset - as strong as our protein

• Experience supporting customer campaigns, retail promotions, product launches, or time-sensitive fulfilment activities.
• Familiarity with Asana or a similar task management platform.
• Experience working with warehouse management, transport management, enterprise resource planning, or inventory management systems.
• Knowledge of proof-of-delivery processes, customer warehouse booking requirements, and third-party logistics operations.