Lead Order Processor (Arizona, US)

Lead Order Processor

Phoenix, AZ

We have an exceptional opportunity for a Lead Order Processor to join our team in Phoenix, AZ. The Lead Order Processor serves as a working leader within the service operations team, responsible for overseeing the daily flow of incoming and outgoing customer equipment while providing guidance, training, and support to the Order Processing team.

This role combines hands-on operational responsibilities with team leadership, ensuring shipments are processed accurately, customer expectations are met, and departmental processes are executed consistently. The ideal candidate is highly organized, customer-focused, and passionate about driving operational excellence in a fast-paced, high-energy environment.

Key Responsibilities

• Lead daily order processing activities to ensure efficient workflow and timely completion of tasks.
• Train, mentor, and support Order Processors on departmental procedures, systems, and best practices.
• Serve as the primary resource for resolving process-related questions and operational challenges.
• Monitor workload distribution and coordinate priorities to meet customer commitments and business objectives.
• Pack and unpack customer equipment safely and accurately.
• Process incoming and outgoing service units.
• Verify packing slips against delivered equipment to ensure accuracy.
• Process shipments using Oracle and other business systems.
• Validate work orders before shipment to ensure completeness and accuracy.
• Communicate delivery schedules, order status, and service updates to customers.
• Respond to customer inquiries and requests through CRM and other communication channels.
• Identify opportunities for process improvement and help implement operational efficiencies.
• Maintain compliance with company procedures, quality standards, and safety requirements.
• Collaborate with Customer Service, Shipping & Receiving, Calibration Technicians, and Leadership to ensure seamless service execution.

Qualifications

• High School Diploma or equivalent required.
• Proven ability to lead, train, and develop team members in a collaborative environment.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time-management skills.
• Outstanding customer service and communication skills.
• Proficient in Microsoft Office applications, including Excel and Word.
• Proficient in written and verbal English communication.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Demonstrated ability to work independently and make sound decisions with minimal supervision.
• Positive attitude and team-oriented mindset.

Required Skills & Experience

• Previous experience in order processing, shipping/receiving, logistics, or service operations.
• Experience training or leading employees in an operational environment preferred.
• Ability to learn and effectively utilize Oracle and other business systems.
• Experience with ERP, CRM, and service management systems preferred.
• Strong problem-solving and process improvement skills.
• Capable of lifting up to 35 pounds.
• Ability to drive accountability, consistency, and operational excellence within the team.

What You'll Bring

• A passion for developing people and building a high-performing team.
• Strong operational leadership and a continuous improvement mindset.
• The ability to influence and motivate others through coaching and mentorship.
• A customer-first approach with a focus on quality, accuracy, and responsiveness.
• Ownership, accountability, and a commitment to achieving team goals.

This is an excellent opportunity for an experienced Order Processor ready to take the next step into a leadership role and help shape the success of our service operations team.

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Fluke

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

Bonus or Equity

This position is also eligible for bonus as part of the total compensation package.

Pay Range

The salary range for this position (in local currency) is 51,300.00 - 85,700.00