Case Management Intern

Description

Aging Services of North Central Massachusetts (ASNCM) is the Aging Services Access Point (ASAP) for a 24-town area in North Central Massachusetts. ASNCM’s mission is to provide comprehensive information and quality services so that older people, individuals with disabilities, and their families are empowered to make personalized choices to ensure a life of dignity, safety, and respect.  

The values of ASNCM have been determined by its employees and are the foundation of our culture.

Collaboration – we communicate and coordinate with others, internally and externally, to make a positive difference for our consumers and their families.

Compassion – we work with “heart” to be kind, caring and willing to help our consumers in their journey.

Consumer-Centric - we are committed and persistent in ensuring that our services and experiences are of high quality, resulting in positive consumer impacts.

Empowerment - we strive to make our consumers stronger and more confident to control their lives with personalized choices and claim their rights to a life of safety, dignity, and respect.

Integrity – we adhere to the highest standards of professionalism, ethics and personal responsibility, worthy of the trust our consumers place in us.

Our organization is seeking an enthusiastic and dedicated intern interested in the human services field, with a specific focus on arranging care and assistance for the elderly community. The intern will work closely with our team of case managers, program specialists, and program managers to gain crucial hands-on experience in supporting elderly individuals and their families. This internship offers an opportunity to gain insight into the challenges and rewards of working in the human service field, develop valuable communication and problem-solving skills, and learn practical techniques for organizing person-centered care. 

This is a 35 hour per week internship, and it is equivalent to a 12-credit class.

Requirements

ROLE AND RESPONSIBILITIES:

• Visit elders in the community, conduct assessments, formulate care plans, and coordinate the delivery of in-home services. 

• Ensure compliance with Executive Office of Elder Affairs (EOEA) Regulations and ASNCM policies.

• Shadow and assist State Home Care Case Managers, Program Specialists, and Program Managers. 

• Conduct home visits and manage cases under the guidance of a supervisor.

• Attend program reviews and staff meetings as required. 

• Play a role in quality improvement activities that ensure optimum consumer outcomes. 

• Assist with administrative duties, including record-keeping, data entry, and program development.

• Performs other duties as assigned. 

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Currently enrolled in an undergraduate/graduate program. 

• Passion for working with the elderly community and an interest in human services and non-profit organizations.

• Strong communication and interpersonal skills; ability to build positive relationships with consumers, families, and co-workers.

• Good organizational, problem-solving, and time-management skills.

• Proficiency in Microsoft Office, specifically Word and Excel.

• Must pass a necessary background check.

ESSENTIAL FUNCTIONS:

• Sufficient clarity of speech and hearing, which permits communication with supervisors, co-workers, consumers, community professionals, and the general public.

• Ability to talk on a phone, stand, walk, sit, and travel in the community.

• Ability to travel throughout the state of Massachusetts in a private vehicle under all weather conditions, including snow.

• Ability to express ideas concisely and clearly, orally and in writing. 

• Sufficient vision which permits production and review of a wide variety of materials, written correspondence, reports, and related electronic and paper communication.

• Ability to lift and carry objects weighing 20 pounds.

• Ability to read and analyze data.

• Ability to exercise sound judgment in making decisions.