Sales Coordinator

Mandarin Oriental, Boston is looking for a Sales Coordinator to join our Sales & Catering team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Boston is situated in the heart of the Back Bay overlooking Boylston Street. Our luxurious 138 guest rooms and 12 suites set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa introduces Boston to world-acclaimed and unique Mandarin Oriental therapies.

About the job

Based at the Mandarin Oriental, Boston within the Sales Department in Boston, Massachusetts, the Sales Coordinator is responsible for assisting members of the Sales team with general administrative duties associated with hotel clients. They are a vital source of support for the sales team and assist in the overall achievement of sales goals and objectives.

The Sales Coordinator reports to the Director of Commerce and receives direction from assigned Sales and Catering Managers.

As Sales Coordinator you will be responsible for the following duties:

• Take full responsibility for assisting members of the Sales team
• Perform administrative duties associated with Sales processes and hotel clients, including, but not limited to:
  • Making and receiving phone calls
  • Responding to internal and external inquiries via email
  • Creating Banquet Event Orders (BEOs)
  • Drafting proposals
  • Drafting presentations
  • Maintaining accurate files on behalf of the Sales department
• Provide quality service by responding to all requests promptly, efficiently and courteously 
• System reporting analysis
• Other duties as assigned by management in support of the sales process

As Sales Coordinator, we expect from you: 

• Minimum of one year’s experience in luxury hospitality in a similar role.
• Strong administrative proficiency.
• Excellent guest service attitude and communication skills.
• Reading, writing, and oral proficiency in the English language.
• Strong multitasking ability. 
• Bachelor’s Degree is preferred
• Multilingual is preferred

Compensation

The hourly rate of pay for this position is $30.96.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local Benefits

• A competitive salary and benefits packages.

• Meals served while on duty.
• Discounted colleague parking available.

Equal Employer Opportunity Statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

We’re Fans. Are you?