- Salary
- $75k – $80k/yr
- Location
- Hercules, California
- Type
- Full-time
- Department
- IT
- Education
- Certification
- Source
- BetterTeam
Description
About the Role
Blize Healthcare is seeking a detail-oriented, compassionate, and organized Quality Assurance LVN & Intake Coordinator to join our team. This position combines clinical quality assurance, patient intake coordination, medical records management, and nursing responsibilities to support the delivery of high-quality home health and hospice services.
The ideal candidate will ensure that patient care meets established professional standards, clinical documentation is complete and accurate, and patients experience a smooth transition into home health and hospice services. The position involves office-based administrative responsibilities and collaboration with interdisciplinary clinical teams.
Key Responsibilities:
Quality Assurance and Clinical Oversight:
- Review and evaluate patient cases through home visits, clinical conferences, medical record reviews, and assessment of services provided by clinical personnel.
- Monitor the quality and appropriateness of patient care and ensure compliance with established clinical standards, agency policies, and applicable regulations.
- Review clinical documentation and patient records for accuracy, completeness, and compliance with home health and hospice requirements.
- Communicate quality assurance findings, identify areas for improvement, and provide recommendations to clinical staff and management.
- Guide, instruct, and support clinicians to promote effective performance and the delivery of quality patient care.
- Participate actively in the agency’s Quality Assessment and Performance Improvement (QAPI) program.
- Attend case conferences and interdisciplinary team meetings to facilitate coordination of care and discuss patient needs and treatment plans.
- Provide clinical guidance and support to nursing personnel as appropriate and assist with the supervision of clinical staff.
- Remain available during operating hours to assist clinicians with clinical questions and patient care concerns.
- Assist with planning, implementing, and evaluating in-service training and continuing education programs for clinical personnel.
Patient Intake and Administrative Coordination:
- Manage daily patient referrals and coordinate intake activities for home health and hospice services.
- Coordinate patient admissions and ensure a smooth and timely onboarding process.
- Verify insurance coverage and assist with insurance-related inquiries and claims processing.
- Schedule home health and hospice visits and coordinate services with patients, families, and clinical staff.
- Answer, screen, and direct incoming telephone calls and respond to patient and family inquiries professionally and promptly.
- Collect, review, organize, and maintain patient medical records within the agency’s electronic medical records system.
- Verify that patient consents, physician orders, assessments, and other required medical documentation are complete before uploading or attaching records to the company system.
- Follow up on missing, incomplete, or outstanding documentation with physicians, referral sources, and clinical personnel.
- Maintain medical supply inventory and assist with the preparation and coordination of durable medical equipment (DME).
- Support communication between the intake department, nursing staff, physicians, patients, and other healthcare professionals.
Qualifications and Requirements:
- Current, active Licensed Vocational Nurse (LVN) license.
- Minimum of one year of nursing experience.
- Minimum of one year of experience in the medical field.
- Home health or hospice experience strongly preferred.
- Previous management, supervisory, or clinical quality assurance experience preferred.
- Knowledge of home health and hospice services, clinical documentation, patient care coordination, and applicable professional standards.
- Understanding of medical records requirements, physician orders, patient consents, and clinical documentation processes.
- Excellent organizational, communication, interpersonal, and customer service skills.
- Strong observation skills, sound nursing judgment, and the ability to identify and address quality-of-care concerns.
- Ability to manage multiple priorities and balance administrative, clinical, and quality assurance responsibilities.
- Proficiency in Microsoft Office and Google Workspace.
- Current Basic Life Support (BLS) certification.
- Valid driver’s license, reliable transportation, and willingness to travel to patient homes when required.
- Ability to work independently and collaboratively with interdisciplinary healthcare teams.
- Commitment to patient confidentiality, professional ethics, and high-quality patient care.
Benefits:
- Health insurance.
- Dental insurance.
- Vision insurance.
- Paid time off (PTO).
- Vacation benefits.
How to Apply
Interested candidates are encouraged to submit a resume and cover letter outlining their relevant nursing, quality assurance, and administrative experience, along with their salary expectations.
Join Blize Healthcare and help us deliver coordinated, compassionate, and high-quality care to patients in the comfort of their homes.
Skills
BLSPatient CareComplianceCustomer Service