Program Coordinator

Job Description:

The Program Coordinator is responsible for the management of tour details between Sales and Product Delivery teams for the K12 International lines of business. The role involves direct communication with internal staff and management and requires a close attention to detail and an ability to make business decisions confidently. The Program Coordinator is responsible for understanding sales and operational guidelines to ensure a balance in meeting suppliers’ requirements, delivering quality tours, and meeting the expectations of the client.

Responsibilities:

• Assists in the coordination of tour details and ensures all deadlines between departments are met.
• Assists Sales team with itinerary changes, tour customizations, general destination/product information and special requests by using knowledge of world destinations and/or communicating with global Operations teams.
• Answers pricing and itinerary questions to help maximize sales, while ensuring a high margin level and maintaining the highest possible tour quality.
• Acts as liaison between Production and Sales teams, ensuring that internal business rules and product standards are upheld.
• Uses knowledge of products and systems to assist in improvements to operational efficiency and tour itineraries. 
• Develops and implements new internal processes, rules and procedures based on the needs of the business.
• Manages information in all internal systems.
• Assists with the maintenance of departmental databases using internal systems.
• Prepares status updates or reports for the manager as appropriate.
• Provides support on other projects and tasks as requested by department management. May be assigned responsibilities related to group management, pricing, or business analysis.

Qualifications:

• Ability to communicate clearly and effectively with internal staff and management.
• Close attention to detail.
• Extremely organized.
• Keeps cool under pressure and ability to multi-task.
• Ability to solve problems and make business decisions confidently.
• Capable of adhering to strict deadlines, and able to communicate urgency and inspire others to stay on track with any given deadline, project, or common goal.
• Concern about how decisions impact customer experience and the bottom line.
• General understanding of the student travel industry and/or the WorldStrides business model
• Knowledge of world destinations, with some international travel experience preferred

Work Perks:

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance. 
• +10% of gross salary as food stamps. 
• 1 paid volunteer day & 25 PTO* days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Statutory Holidays by Mexican Federal Labor Law.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Flexible work schedule providing on-site and hybrid opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness opportunities.
• Employee Assistance Program (EAP)
• Paid statutory parental leave.