Account Manager

We are looking for an Account Manager to join our sales team in Mexico City, Mexico. This is an amazing opportunity to work with Clarivate research content, software, and SaaS solutions serving universities, libraries, research institutions, and government customers.

The regional team consists of 10 other colleagues located across the Caribbean and South America, including two Account Managers in Mexico. This position reports to the hiring manager and works closely with Customer Success Managers, software and research solution specialists, and renewals colleagues. We have a strong skill set in consultative sales and research solutions, and we would love to speak with you if you have experience selling SaaS, research content, and/or information solutions to universities and academic libraries. 

About You – experience, education, skills, and accomplishments

• Bachelor’s degree or equivalent relevant work experience.

• Minimum of 5 years of relevant professional experience

• 2+ year’s of experience in a sales role

• Professional proficiency in Spanish and English.

It would be great if you also have . . .

• Experience selling to universities, academic libraries, research institutions, or government organizations.

• Knowledge of the academic research, library, scholarly communications, or research analytics market.

• Experience managing customers across Mexico, Central America or other Latin American markets. 

• Demonstrated experience selling SaaS solutions, research products, digital content, software, or related information solutions.

• Experience managing opportunities throughout the full sales cycle, including needs identification, solution development, presentations, quotations, negotiations, and closing.

• Experience using Salesforce

What will you be doing in this role?

• Achieve assigned sales goals by meeting targets and proactively identifying upselling and expansion opportunities.

• Develop relationships with universities and other assigned customers in Mexico and Central America.

• Manage customer opportunities through the complete sales cycle, from identifying needs and developing solutions through presenting, quoting, negotiating, and closing.

• Understand customer needs and present relevant research, software, content, and SaaS solutions.

• Provide accurate sales forecasts through consistent communication and reporting.

• Identify new contacts within existing customer organizations to expand business opportunities.

• Maintain customer meeting activity levels established by Sales Management.

• Build detailed knowledge of Clarivate products and services to effectively position solutions.

• Collaborate with Customer Success Managers, software and research specialists, and renewals colleagues.

• Participate in internal meetings and external events, sharing relevant customer, product, and market insights with the broader team.

• Travel to meet customers throughout the assigned territory, including Mexico, Panama, and Honduras. 

Products and solutions you will be selling

In this role, you will represent Clarivate research content, software, SaaS, and information solutions for universities, libraries, research institutions, and select government customers. You will help customers identify solutions that support their research and information needs while managing opportunities from initial discovery through contract close. 

About the Team 

The assigned customer base includes universities and other organizations located in Mexico City, southern Mexico, Panama, and Honduras. The role involves meaningful customer-facing activity and regular travel throughout the territory.

Hours of Work

This is a full-time, permanent, hybrid position based in Mexico City. The standard schedule is Monday through Friday. The role requires time in the Mexico City office and approximately 25% annual travel within Mexico and to assigned Central American markets.

At Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.