Supervisor, Guest Services - Luggage w/CDL

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Anchorage Transportation and Guest Services

Description

Responsibilities

• Supervise, train, and give regular performance guidance to reporting staff. 
• Provide excellent customer service and analyze guest situations, investigate problems, and determine solutions within company policies, procedures, and guidelines.  
• Routinely coordinates passenger activities and services.  
• Process daily sales and oversee accounting procedures as they relate to the guest service desk.
• Communicates and coordinates with multiple departments in a friendly and professional manner to process requests and accommodations.  
• Answer and re-direct telephone calls as needed; greet and interact with guests at the desk or designated areas. 
• Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines.
• Keep work areas organized, clean, and sanitized.

Requirements

• Proficiency in the use of computer business applications, with working knowledge of computerized point of sales (POS) systems.
• Proficiency in the use of computer business applications.
• Three (3) years of experience in positions involving customer service operations preferred. 
• Current, valid driver's license, with clean driving record. Motor Vehicle Report (MVR) will be requested.
• Current, valid Commercial Driver's License (CDL). May obtain through the company training program.
• Must meet Company's clean driver eligibility requirements. 
• Must be able to lift 50 lbs/25 kg.
• Must pass a pre-employment background check. 
• Minimum age of 18 years required to reside in company housing, where available.
• Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
• Dedicated commitment to a diverse, equitable and inclusive work environment.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

• Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment. 
• Ability to work in a fast-paced environment with multiple tasks and external influences. 
• Ability to work independently with minimal supervision while achieving daily goals. 
• Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards. 
• Ability to stand/walk/work on feet for minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program 
• Experience – Of a lifetime!  
• Rewards & Incentives 
• Community Service 
• Employee Activities 
• Professional Growth