Veterinary Regional Operations Manager

Department: Operations

Employment Type: Full Time

Location: Atlanta, Georgia

Reporting To: Norman Retes

Compensation: $135,000 - $150,000 / year

Description

Key Responsibilities

• Provide strategic and operational leadership for two specialty and emergency veterinary hospitals in the Atlanta market.
• Maintain accountability for hospital P&L performance, revenue growth, expense management, labor, productivity, and overall financial health.
• Partner with hospital leaders to develop and execute annual and long-term business plans.
• Establish clear operational priorities, performance expectations, and measurable goals across the market.
• Analyze hospital financial and operational data to identify trends, opportunities, and areas requiring intervention.
• Develop and implement strategies that improve operational efficiency, hospital performance, and profitability.
• Ensure alignment with Innovetive Petcare policies, processes, and operational standards while maintaining appropriate hospital-level autonomy.

• Directly lead, coach, and develop the Hospital Administrator and Practice Managers.
• Partner with hospital medical leadership to create strong, collaborative leadership teams.
• Establish goals, provide ongoing coaching and feedback, and conduct annual performance reviews for direct reports.
• Identify leadership development opportunities and build succession plans for key hospital roles.
• Support onboarding, development, and integration of new hospital leaders.
• Foster a culture of accountability, collaboration, trust, and continuous improvement.

• Partner with Talent Acquisition and hospital leadership to develop effective recruiting and retention strategies.
• Evaluate staffing models, scheduling, labor utilization, and workforce needs to support hospital growth and patient care.
• Help attract and retain veterinarians, veterinary technicians, and support team members in a competitive market.
• Support workforce planning and identify opportunities to improve employee engagement and retention.
• Partner with leaders to address performance, employee relations, and organizational challenges.

• Identify opportunities to increase client acquisition, client retention, hospital utilization, and service-line growth.
• Partner with hospital and medical leaders to develop strategies for sustainable revenue growth.
• Support marketing, community outreach, referral relationships, and other initiatives that strengthen hospital visibility and growth.
• Evaluate opportunities to expand services and improve access to specialty and emergency veterinary care.
• Monitor market trends, competitive dynamics, and business opportunities that may impact hospital performance.

• Champion continuous improvement and identify opportunities to streamline workflows and enhance the client and team experience.
• Lead implementation of Innovetive Petcare initiatives, systems, and standard operating procedures.
• Monitor key performance indicators and translate data into clear, actionable recommendations.
• Collaborate with Finance, Talent Acquisition, Marketing, People Operations, and other Home Office teams.
• Serve as a trusted advisor and resource to hospital leadership.
• Promote consistent execution while respecting the unique culture and needs of each veterinary practice.

What We're Looking For

• Must reside in or around the Atlanta, Georgia area.
• Bachelor's degree in business, healthcare administration, veterinary management, or a related field required; MBA or advanced degree preferred.
• 5+ years of progressive veterinary operations or practice management leadership experience.
• Experience leading multiple locations, teams, or business units with demonstrated accountability for operational and financial performance.
• Strong experience with P&L management, budgeting, forecasting, KPIs, and business planning.
• Demonstrated ability to coach, develop, and hold leaders accountable for performance.
• Experience with workforce planning, recruiting, retention, scheduling, and labor optimization.
• Strong business acumen with the ability to interpret financial and operational data and turn insights into action.
• Excellent communication, relationship-building, decision-making, and conflict-resolution skills.
• Ability to lead through influence and build strong partnerships across clinical and business functions.
• Demonstrated ability to operate successfully in a fast-paced, decentralized, growth-oriented environment.
• Proficiency with practice management systems, Microsoft Office, and business reporting and analytics tools.

• Experience in specialty and emergency veterinary medicine.
• Multi-site veterinary hospital or regional veterinary operations experience.
• Experience partnering with veterinarians and medical leadership in a clinical environment.
• Experience leading hospitals through growth, expansion, integration, or organizational change.
• MBA, MHA, or other advanced business/healthcare degree.

Why Innovetive Petcare?

• Annual bonus potential
• Paid time off
• Paid parental leave
• Comprehensive medical, dental, and vision insurance
• Life insurance
• 401(k) with company match
• Leadership development and career growth opportunities
• Continuing education and professional development opportunities
• Access to the resources and support of Innovetive Petcare's Support Center