- Salary
- $134k – $191k/yr
- Location
- Scottsdale, AZ, AZ, US
- Type
- Full-time
- Department
- IT
- Experience
- 3+ years
- Source
- GovernmentJobs
Description
Definition: Under general supervision of the CIO, supervises and mentors Education (EDU) technical staff that supports the Salt River Pima-Maricopa (SPRMIC) School systems, including desktop and application support staff and is primarily responsible for establishing priorities, monitoring progress and ensuring compliance with Community policies. Assists the CIO with staff workflow in completing assigned enterprise implementations of new IT systems and/or system upgrade projects. Assumes a team leadership role in ensuring proper project planning, resource scheduling, budget management, project evaluation and client satisfaction are accomplished in a timely and quality manner. This job class is treated as FLSA Exempt.
Essential Functions: Essential functions may vary among positions and may include the following tasks, knowledge, abilities, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be comprehensive listing of tasks performed by all positions in this classification.
- Scheduling: Assign tasks, set priorities and monitor progress to ensure timely and quality delivery of services and projects.
- Performance Assessments: Completes Employee Performance Appraisal Reports (EPARs) for all EDU Technical staff
- Mentorship: Mentors staff to ensure compliance with Community policies, industry standards and security protocols.
- Service Ticket Management: Assist with ticket queue management and distribute tickets to assigned staff as appropriate.
- Scheduling: Schedule staff to ensure coverage during normal business hours, after hours and on-call support as required. Process Alignment: Ensures the alignment of processes and workflows that the Education IT staff uses adheres to the policies and procedures of the SRPMIC tribal government IT Department.
- Department Specific Processes: Identify, document and maintain Education IT specific processes and procedures to successfully support the department on key initiatives, events and compliance requirements.
- Operational Effectiveness & Efficiency: Monitors operational performance and implements improvements to enhance reliability and efficiency.
- Budget Management: Track and control budget plan for the fiscal year. Assists IT CIO/Director on budget planning for each fiscal year.
- Project Management: Communicates project status issues to executive management (technical and functional)
- Client Management: Maintains customer and client relationships in a professional and respectful manner.
- Vendor Management: From selection to maintenance of vendor relationships in a professional manner. Participates in requests for quotation and request for information. Managing vendors including conducting periodic reviews of vendor performance and negotiating better rates and cost savings.
- Initiation: Understands the internal contract creation process and works with internal, legal and vendor representatives to facilitate the creation of new contracts.
- Amendments: Understands the internal contract amendment process and works with internal, legal and vendor representatives to facilitate the modification and additions to existing contracts.
- Software Support: Reviews and manages software support and service level agreements to ensure that systems are covered by adequate vendor support.
- Incident Management: Monitors production system incidents and ensures issues are resolved in accordance with established service level agreements.
- Service Management: Monitors production system requests and ensures work requests are resolved in accordance with established service level agreements.
- Change Management: Ensures all production changes are made in accordance with the department changing control policies, procedures and controls. Participates in the change control boards with the client to develop a partnership to manage and prioritize changes to the production system.
- Service Management: Ensures services requests are designed, developed, tested and implemented in accordance with department standards meeting the agreed upon service level agreement.
- Hardware Management: Assist/Partner with the Service Desk Manager in assessing, evaluating and selecting the appropriate hardware technologies to support Education desktops and laptops.
- Asset Management: Maintain asset management standards and procedures of the IT Department in ServiceNow. Update and track computers to ensure that all SRPMIC assets are tracked properly
- Application Currency: Works with technical support divisions to ensure supported applications remain up to date on releases and upgrades.
- Troubleshooting and Root Cause Analysis: Work with users, vendors and IT staff to assess and document issues with applications-including integration issues between various software and/or applications, processes or controls. Decomposes and analyzes incidents to identify the root cause and implement controls to prevent or mitigate reoccurrence. Works with urgency on issues that impact the overall operation of EDU.
- Training: Works with technical support divisions to ensure there is a plan for end-user training and where applicable manages user-end training for Commercial Off-The-Shelf (COTS) application systems. Develops user-end training plans that may require vendor contracts or teaching user-end training courses.
- Security: Compliance with security protocols defined, such as penetration test remediation, disaster recovery testing and yearly application account audit process.
- Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need to be developed.
- Work with subject matter experts through the creation of current and future state business process models that identify process improvement opportunities through facilitating requirements gathering sessions.
Knowledge, Skills, Abilities and Other Characteristics:
- Knowledge of the history, culture, laws, customs and traditions of the SRPMIC.
- Strong knowledge of PMO methodologies and standards achieved by successful experience in developing and implementing methodologies.
- Knowledge and exceptional abilities in leadership and change management.
- Knowledge of training development and management.
- Knowledge of personnel issues.
- Skill with project management including planning, implementation and documentation.
- Skilled with multiple communication methods.
- Skill evaluating assigned staff to determine if performance meets established standards.
- Skill providing outstanding internal and external customer service
- Skill communicating with all levels of employees in the organization.
- Skilled planning, achieving results and resolving problems.
- Skill establishing and maintaining effective working relationships with all levels of the department and Community including co-workers, customers and vendors.
- Skill making formal presentations to groups of various sizes and levels within the SRPMIC.
- Ability to successfully mentor assigned staff.
- Ability to effectively perform project management for large-scale program rollouts.
- Ability to use initiative and take corrective action in emergency situations.
- Ability to use initiative and judgment in working independently while recognizing matters that require the supervisor’s awareness.
- Ability to utilize problem solving techniques as well as improvisation and creative solutions to perform tasks.
- Education: A Bachelor’s degree from an accredited college or university in Computer Science, Information Technology or a related field (or equivalent experience). A graduate degree in computer science is highly desirable.
- Experience: 7 years’ work experience in a computer related industry and experience in the following areas:
- 5 years working in an IT environment assessing end-user requirements for IT equipment and application systems.
- 5 years of Project Management experience.
- 3 years of experience in desktop or applications support and implementation.
- 1 year of supervisory and management experience.
Equivalency: Any equivalent combination of education and experience that will allow the applicant to satisfactorily perform the duties of the job may be considered.
Underfill Eligibility: An enrolled Community Member who closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill
May be required to work beyond normal work hours including nights, weekends and holidays.
- May be required to complete a Salt River Police Department (SRPD) background check and polygraph examination.
- May be required to receive and maintain a Salt River Pima-Maricopa Indian Community, Community Regulatory License and State Certification (ADOG).
- All applicants applying for jobs will be subject to Pre-Employment Drug Test and extensive Fingerprint and Background Check. In addition, all employees providing services to a campus with children will be subject to the “Community Code of Ordinances”, Chapter 11 “Minors”, Article X. “Investigation of Persons Working with Children”, random drug testing and completion of a background check every five (5) years.
Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check.
"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified: Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.
In order to obtain preference, the following is required: 1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).
Documents may be submitted by one of the following methods:
- attach to application
- email to [email protected]
- fax (480) 362-5860
- mail or hand deliver to Human Resources.
Documentation must be received by position closing date.
The IHS/BIA Form-4432 is not accepted.
Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.