Fulfillment Operations Manager

Job Description:

Who We Are

At Cart.com, we're defining the future of commerce.  

Founded to solve the growing complexity of modern commerce, Cart.com helps businesses simplify how they sell, fulfill, and deliver products to their customers. We bring together technology, services, and logistics infrastructure into one connected platform, making it easier for organizations to grow, operate efficiently, and navigate an increasingly fragmented commerce landscape. 

We work with brands, retailers, manufacturers, and public sector organizations to support every stage of the customer journey, from ecommerce and order management to fulfillment, distribution, and delivery. By combining software, expertise, and a nationwide logistics network into a unified solution, we help our customers move faster, operate smarter, and scale with confidence. 

But what truly sets Cart.com apart is our people. We're builders, problem-solvers, and innovators who thrive on turning big challenges into meaningful outcomes for our customers. Every day, we're helping shape the future of commerce while creating opportunities to learn, grow, and make an impact.  

If you're energized by solving complex problems, collaborating with talented teammates, and helping build what's next, we'd love to hear from you. 

Cart.com Milestones 

• Founded in 2020 with a vision to build the first truly unified commerce platform. 
• Achieved unicorn status with a valuation exceeding $1 billion.  
• Raised more than $475 million to support continued growth and innovation 
• Expanded a nationwide commerce and logistics network that helps organizations scale, fulfill, and grow across channels.  
• Recognized by Inc.'s Power Partner Awards for helping businesses grow and scale.  
• Recognized as an award-winning employer for four consecutive years, reflecting our commitment to building an environment where talented people can grow, innovate, and make an impact. 

Our values: Cart.com is building a company that is committed to living out these 6 core values: 

• Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. 
• Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems. 
• Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. 
• Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. 
• Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. 
• Remember to be human: We work hard, but we leave room for the people, places and things that we love 

 
AI is part of how we work. It's not doing the hiring. 
 
We'll use AI in parts of our process and we think you should feel free to use it too — for research, prep, whatever helps. But our interviews exist to meet you, not your best AI-assisted draft. Real people make every call here. Any questions about how this works, just ask. 

Onsite: 
This position is open to applicants or individuals who are located in or around Groveport, OH and can work 2nd shift schedule.

The Role:  

Reporting to the Director of Operations, the Operations Manager is a key leadership role in our growing 3PL operation which includes E-commerce and Wholesale customers. Key responsibilities will be to manage a multi-client operation to include DTC & B2B. This position will oversee several supervisors as well as be responsible for approximately warehouse associates.
 
You will be responsible to develop, support, and maintain the resources and processes necessary to efficiently manage and improve DC operations, including picking, packing, shipping, inbound receiving, and consolidation operations.  The ability to motivate a performance driven team and be customer service driven, is a must. 

What You’ll Do: 

• Maintain records on working hours and meet financial projections of team 

• Consistently review operations and recommend and implement improvements as cleared by upper management. 

• Give directions for shift operational flow, flex resources to consistently achieve requirements in all areas at lowest cost. 

• Direct supervisor staff to maintain proper productive staffing levels per budget and departmental demands, including all interviewing, training and discipline processes and ensure that all departments are correctly staffed and agreed upon daily. 

• Drive efficiency in operations by continuously improving current processes and practices. 

• Develop, support and maintain the resources and processes necessary to efficiently manage and improve DC operations. 

• Maintain an atmosphere that fosters teamwork, effective communications, clear and fair metrics, consistent policy administration and great customer service.  

• Create and maintain departmental spreadsheets of performance, cost per piece and accuracy. 

• Promote a safe working environment.  Report all incidents and injuries. 

• Perform other duties as assigned. 

Who You Are: 

• A leader with the ability to influence 

• A high level communicator both orally and written  

• Able to multi-task and adapt to a changing environment 

• A Problem Solver 

• Team oriented with strong interpersonal skills 

What You’ve Done: 

• 5+ yrs warehouse operations experience within 1 of the following.... replenishment, receiving, outbound, inventory, special projects & returns 

• 3+ years of supervisory or lead experience in which you motivated, trained and led your team into performing at extraordinary levels.  

• Systems experience with WMS, OMS, Excel, and other Office applications.   

• High School diploma or GED. 
   

Top candidates will also have: 

• You have successfully utilized data to support decisions and drive success in your responsible areas  

• Prior 3PL operations experience.  

• Prior B2B wholesale experience    

Physical Work Environment: 

• Ability to work Schedule: 2nd shift (Monday-Friday 3pm-11:30pm)

• Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.). 

• Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items) 

• Able to maintain attention and concentration for extended periods of time 

• Able to work overtime including extended schedules during peak seasons. 

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN. 

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants. 

Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.