Hotel Laundry Manager

Description

The Laundry Manager is responsible for the overall operation and performance of the Laundry Department, including the processing, quality, inventory, distribution, and timely availability of linens, terry, and other laundry items throughout the resort. This position ensures laundry operations meet established quality, sanitation, safety, productivity, and service standards while effectively managing department staffing, scheduling, supplies, equipment, and expenses.

The Laundry Manager provides leadership and direction to department team members, promotes a positive and accountable work environment, and works closely with Housekeeping, Food & Beverage, Spa, Engineering, and other departments to ensure operational needs are consistently met.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Laundry Operations

• Direct and oversee daily laundry operations, including the collection, sorting, washing, drying, finishing, folding, storage, and distribution of linens, terry, uniforms, and other laundry items.
• Ensure laundry is processed accurately, efficiently, and within established timeframes to meet operational demands.
• Monitor the quality, condition, cleanliness, and presentation of all processed laundry.
• Establish and maintain appropriate par levels for linens, terry, and other laundry items.
• Monitor laundry inventory and ensure adequate supplies are available to support daily operations, special events, and anticipated periods of increased business.
• Identify damaged, worn, stained, or otherwise unusable items and coordinate replacement or removal as appropriate.
• Ensure proper handling, storage, and distribution of clean and soiled laundry to maintain cleanliness and prevent cross-contamination.
• Evaluate departmental processes and identify opportunities to improve efficiency, productivity, quality, and service.
• Anticipate operational needs and develop solutions for high-volume periods, staffing challenges, equipment issues, and other interruptions to normal operations.

Leadership & Team Management

• Provide day-to-day leadership, direction, and support to Laundry Department team members.
• Establish clear expectations regarding job performance, productivity, attendance, safety, quality, and customer service.
• Schedule and assign team members based on business needs, staffing levels, workload, and department priorities.
• Monitor staffing levels and labor productivity to ensure adequate coverage while maintaining appropriate labor costs.
• Train and develop team members on laundry procedures, equipment operation, safety requirements, quality standards, and departmental expectations.
• Provide ongoing coaching, feedback, recognition, and development opportunities.
• Conduct performance evaluations and address performance concerns in accordance with established policies and procedures.
• Administer coaching and corrective action consistently, fairly, and professionally.
• Promote teamwork, accountability, respect, and open communication within the department.
• Support recruitment, selection, onboarding, and retention of qualified team members.

Inventory, Purchasing & Financial Management

• Monitor departmental expenses and manage resources responsibly to support established financial goals.
• Review labor costs, productivity, supply usage, and other departmental expenses and take corrective action when needed.
• Maintain appropriate inventory levels for linens, terry, chemicals, cleaning supplies, and other departmental materials.
• Coordinate the ordering and purchasing of supplies and equipment as needed.
• Monitor product usage and identify opportunities to reduce waste and control costs without compromising quality or operational standards.
• Maintain accurate records related to inventory, purchasing, equipment, staffing, and departmental operations.
• Assist with departmental budgeting, forecasting, and other financial responsibilities as assigned.

Equipment & Facility

• Ensure laundry equipment is operated properly and maintained in good working condition.
• Partner with Engineering to address equipment concerns, repairs, preventive maintenance, and operational issues.
• Monitor equipment performance and promptly report or escalate maintenance concerns.
• Ensure the laundry facility is clean, organized, secure, and maintained in a manner that supports safe and efficient operations.
• Identify equipment or process improvements that may increase productivity, efficiency, or quality.
• Ensure team members are properly trained on the safe and appropriate use of laundry equipment.

Departmental Service & Communication

• Work closely with Housekeeping, Food & Beverage, Spa, and other departments to understand and respond to laundry needs.
• Communicate operational concerns, shortages, delays, equipment issues, and other service impacts to appropriate leadership.
• Respond promptly and professionally to departmental concerns related to laundry quality, availability, or service.
• Establish and maintain effective communication between Laundry and other resort departments.
• Support special events, high-volume periods, and other operational needs as assigned.

Safety, Compliance & Quality

• Maintain a safe, clean, organized, and efficient work environment.
• Ensure compliance with established safety procedures, chemical handling requirements, equipment operating procedures, and applicable regulatory requirements.
• Ensure team members receive appropriate training regarding workplace safety, chemical handling, personal protective equipment, and proper equipment operation.
• Monitor compliance with established laundry procedures and quality standards.
• Take appropriate action to address safety hazards, quality concerns, and operational deficiencies.
• Maintain accurate departmental records and documentation and assist with audits or inspections as assigned.
• Maintain confidentiality of team member, operational, and other sensitive information in accordance with established procedures.

General Responsibilities

• Follow established organizational policies, procedures, and standards.
• Demonstrate professionalism, integrity, accountability, and respect in all interactions.
• Support a positive team environment and contribute to the overall success of the resort.
• Maintain regular and reliable attendance.
• Perform other duties and responsibilities as assigned.

ESSENTIAL BEHAVIORAL EXPECTATIONS

• Maintain confidentiality.
• Accountable to team members and the organization, for example, attends all meetings and trainings.
• Display sensitivity to Native American Culture and actively seek to learn more about the Squaxin Island Tribe.
• Operate within the parameters of the Little Creek Casino Resort Human Resources policies, departmental policies, and all other applicable regulations.
• Practice, support, and maintain the mission, vision, and values of Little Creek Casino Resort (LCCR).
• Perform other work-related duties as assigned to support the success of LCCR.
• Learn and implement LCCR’s “7 Waterways” of best guest practices.
• Build upon and diligently practice personal emotional intelligence, including self-awareness, self-management, self-regulation, social awareness, and relationship management.
• Demonstrate emotional intelligence through professional and respectful interactions with team members, managers, supervisors, and guests.
• Uphold LCCR values focusing on engagement, strengths, and emotional intelligence.

PERSONAL COMPETENCIES

We foster a team-oriented environment at LCCR and depend on the Hotel Laundry Manager to represent our enterprise in a courteous and professional manner with special attention operational excellence, and leadership integrity.

• Leadership & Team Building: Proven ability to guide, inspire, and develop a diverse team towards high operational standards.
• Interpersonal Skills: A strong hands-on approach with the ability to interact effectively with the public, vendors, and fellow associates.
• Time Management & Organization: Exceptional capability to manage multiple projects, schedules, and administrative duties simultaneously under tight timelines.
• Problem Solving: Strong analytical skills to resolve operational, staffing, and guest-related issues creatively and efficiently.
• Communication Skills: Advanced proficiency in business English vocabulary, grammar, and presentation skills across one-on-one and group dynamics.
• Attention to Detail: Ability to consistently maintain high cleanliness, presentation, and inspection standards throughout the property.
• Adaptability: Ability to respond effectively to changing business demands, occupancy levels, and operational priorities.

SUPERVISORY AND LEADERSHIP RESPONSIBILITIES

Directly supervises and oversees all laundry associates within the department. Carries out supervisory responsibilities in accordance with organizational policies, procedures, and applicable laws.

S.I.G.E. TRIBAL - STATE COMPACT & ACCOUNTING & INTERNAL CONTROL

DUTIES AND RESPONSIBILITIES

Responsible for internal control and compact compliance regarding operations and ensure compliance with regulation of the Tribal Gaming Commission.

Requirements

QUALIFICATIONS

• High school diploma or GED required; additional education or training in hospitality, business, management, or a related field preferred.
• Minimum of 3 years of supervisory or management experience in laundry, housekeeping, hospitality, or a related environment required.
• Ability to operate and maintain commercial laundry finishing equipment, including industrial flatwork ironers and automated linen/flatwork folders required.
• Experience working in a high-volume laundry operation preferred.
• Experience with commercial or industrial laundry equipment preferred.
• Experience with inventory management, scheduling, labor management, and departmental budgeting preferred.
• Experience leading, training, coaching, and developing team members.
• Experience working in a hotel, resort, casino, or other hospitality environment preferred.

Knowledge, Skills & Abilities

• Knowledge of commercial laundry operations, including washing, drying, finishing, folding, sorting, and distribution processes.
• Knowledge of textile care, linen and terry handling, laundry chemicals, and related equipment.
• Ability to effectively lead, coach, train, and develop a diverse team.
• Strong organizational and time-management skills with the ability to prioritize multiple operational needs.
• Strong communication and interpersonal skills.
• Ability to monitor inventory, expenses, labor, and productivity.
• Ability to identify operational problems and implement effective solutions.
• Strong attention to detail and commitment to quality.
• Ability to work effectively under pressure in a fast-paced environment.
• Ability to maintain professionalism and composure when addressing operational or staffing challenges.
• Basic computer skills and ability to learn and utilize department and organizational systems.
• Ability to work collaboratively with multiple departments and levels of leadership.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to frequently bend, stoop, reach, push, pull, and move throughout the laundry facility.
• Ability to lift, carry, push, and pull up to 25 pounds.
• Ability to work around heat, humidity, noise, chemicals, and industrial laundry equipment.
• Ability to safely perform the physical requirements of the position with or without reasonable accommodation.

Working Conditions

• Work is performed in a fast-paced commercial laundry environment.
• Position may be exposed to heat, humidity, noise, chemicals, wet surfaces, and industrial equipment.
• May be required to work varied schedules, including weekends, holidays, and other periods based on operational needs.
• Regular interaction with team members, department leadership, and other resort departments is required.