Store Manager

Description

Summary:

We are seeking a highly motivated and experienced Store Manager to join our team. The Store Manager will be responsible for overseeing all aspects of store operations, driving sales performance, and ensuring an exceptional customer experience. The ideal candidate will have a passion for furniture and home decor, strong leadership skills, and a proven track record of success in retail management.

Job Responsibilities:

• Oversees staff and fulfills staffing needs for regular hours, as well as special events or high-traffic times.
• Confirms daily sales reports and cash receipts; ensures monies are deposited regularly, and reports are submitted as prescribed by company policies.
• Monitor and analyze sales performance, inventory levels, and store metrics to identify opportunities for improvement.
• Handle customer inquiries, concerns, and complaints in a professional and timely manner, striving to resolve issues to the customer's satisfaction.
• Ensure compliance with company policies, procedures, and standards for merchandising, pricing, and customer interactions.
• Prepare and analyze sales reports, budgets, and financial statements to monitor store performance and identify areas for improvement.
• Implement marketing and promotional initiatives to drive traffic to the store and increase sales opportunities.
• Interviews, selectively hires and assists with training staff for the retail location.
• Handles discipline and termination of employees as needed and in accordance with company policy.
• Other duties/projects as assigned 

Supervisory Responsibilities:

This position does have supervisory responsibilities including a team of sales consultants, sales and support managers, housekeeping, and stock employees. 

Work Environment:

This job operates in a retail store environment.

Requirements

Physical Demands:

The employee will regularly be standing, walking, lifting, bending,

Qualifications needed to perform this position:

• Bachelor's degree in business administration, retail management, marketing, or a related field preferred
• 3+ years of experience in sales support, customer service, or administrative roles, preferably in the furniture or retail industry.
• Strong organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), point-of-sale (POS) systems, and CRM software
• Excellent communication and interpersonal skills, with a customer-focused approach to problem-solving, and the ability to build rapport with customers and colleagues.
• Knowledge of furniture styles, materials, and construction techniques is preferred.
• The ability to work 8-12-hour shifts, open to close on the weekends and holidays.

Position Type/Expected Hours of Work:

This is a full-time position, set scheduled based on the needs of the business. Must be willing to work nights, weekends, and holidays as required.