Captain of Support Services

***Position open until November 23, 2026***

The City of Haines City is an equal opportunity employer and will consider all applicants for all positions equally without regard to their race, sex, age, color, religion, creed, national origin, veteran status, or any other legally protected status. The City of Haines City is a Drug-Free Workplace. Applicants who complete the initial screening process will be required to complete a pre-employment drug screen and physical. Police Department applicants will also be required to take a Polygraph Examination. All information provided by an applicant will be verified for truthfulness and accuracy if a conditional offer of employment is made. Applications and other submitted documents are considered public records.

Salary range is provided to show the min to max compensation for a position. It is not the basis for or guarantee of a starting salary.

 

Position Function:

 

Under the general direction of the Deputy Fire Chief, the Captain of Support Services coordinates and oversees designated administrative, logistical, training, equipment, and operational support functions for the Haines City Fire Department. This position is responsible for maintaining the readiness of department resources, coordinating assigned programs, monitoring compliance with department policies and applicable standards, and supporting the professional development and operational effectiveness of department personnel.

The Captain of Support Services works collaboratively with company officers, shift personnel, and department leadership to identify operational needs, improve organizational efficiency, maintain equipment and resource accountability, and ensure that support functions effectively meet the needs of emergency response operations. This position may perform the duties of a Firefighter, EMT/Paramedic, Driver Engineer, Lieutenant, and Captain as operationally required.

 

Essential Duties:

 

1. Coordinates and oversees assigned support services programs, ensuring resources and services meet the operational needs of the department.
   
   
2. Coordinates the inspection, maintenance, repair, replacement, and readiness of assigned apparatus, equipment, tools, and other department resources.
   
   
3. Maintains accountability for department equipment, supplies, inventory, and related records, identifying deficiencies and recommending corrective action.
   
   
4. Coordinates the procurement, distribution, tracking, and replacement of equipment, supplies, uniforms, and personal protective equipment in accordance with department procedures and City purchasing requirements.
   
   
5. Coordinates assigned training programs, certifications, continuing education, and training records in collaboration with department officers and training personnel.
   
   
6. Assists in developing, reviewing, and implementing department policies, standard operating procedures, guidelines, and administrative processes.
   
   
7. Monitors assigned records, reports, inspections, certifications, and compliance requirements to ensure accuracy, completeness, and timely submission.
   
   
8. Assists with the preparation of operational reports, budget requests, equipment replacement plans, specifications, and recommendations related to assigned support functions.
   
   
9. Coordinates with City departments, vendors, service providers, and outside agencies regarding equipment, maintenance, purchasing, facilities, and other assigned support services.
   
   
10. Assists with the maintenance and improvement of fire stations, department facilities, equipment storage areas, and other assigned properties by identifying deficiencies and coordinating corrective action.
    
    
11. Supports department quality improvement, accreditation, insurance rating, and regulatory compliance initiatives by maintaining records, coordinating documentation, and tracking assigned action items.
    
    
12. Assists with the development, implementation, and evaluation of department programs, operational initiatives, and organizational improvement projects.
    
    
13. Monitors assigned program expenditures, inventory levels, and resource utilization and recommends improvements to promote accountability and fiscal responsibility.
    
    
14. Provides guidance and direction to assigned personnel and coordinates support activities with company officers and other department supervisors.
    
    
15. Assists with the development, implementation, and monitoring of department safety initiatives, equipment procedures, and operational readiness standards.
    
    
16. Responds to emergency incidents and provides operational support as assigned, consistent with department policy, training, and qualifications.
    
    
17. Maintains professional relationships with department personnel, City employees, vendors, contractors, and the general public.
    
    
18. Performs additional duties as assigned.

 

Environment:

 

Work is performed in office settings, fire stations, maintenance and storage areas, training facilities, and hazardous emergency environments. Duties may involve exposure to extreme weather, fire, smoke, hazardous materials, infectious diseases, unstable structures, loud noises, confined spaces, heights, chemical and electrical hazards, and traumatic incidents. The position may require work outside normal business hours and response during declared emergencies.

 

Knowledge/Skills/Abilities:

 

Required

• High School Diploma or GED.
• State of Florida Firefighter II Certificate of Compliance.
• State of Florida Emergency Medical Technician (EMT) License/Certification.
• State of Florida Pump Operator Certificate of Competency.
• State of Florida Fire Officer I Certificate of Competency.
• Minimum seven (7) years of full-time firefighting experience, including at least two (2) years in a supervisory role.
• Ability to establish program priorities, track deliverables, and ensure assigned projects and responsibilities are completed within established timelines.
• Ability to identify equipment, inventory, training, facility, and resource deficiencies and coordinate corrective action.
• Ability to develop and maintain systems for tracking program performance, resource readiness, expenditures, and compliance requirements.

• Strong oral and written communication skills.
• Ability to coordinate programs, manage resources, organize projects, and establish priorities.
• Ability to lead, supervise, and work effectively with personnel across multiple shifts and functional areas.
• Knowledge of fire department operations, equipment readiness, resource management, and emergency response requirements.
• Knowledge of applicable federal, state, and local laws, regulations, codes, and standards relevant to assigned responsibilities.
• Ability to prepare reports, maintain accurate records, monitor expenditures, and track program requirements.
• Ability to use Microsoft Office and department reporting systems.
• Ability to establish and maintain effective working relationships with department personnel, City employees, vendors, contractors, outside agencies, and the general public.
• Ability to perform assigned duties in emergency and non-emergency environments.

Preferred

• State of Florida Fire Inspector I Certificate of Competency.
• State of Florida Fire Officer II Certificate of Competency.
• Associate's or Bachelor's Degree in Fire Science, Emergency Management, Public Administration, Business Administration, or a related field.
• Experience in fire department training coordination, equipment and fleet management, logistics, procurement, accreditation, quality improvement, or administrative program management.

Other Requirements:

• Must possess a valid Florida Class E driver's license.
• Must pass post-offer, pre-employment drug screening and physical examination, and applicable background checks, including CJIS screening where required.
• All required certifications must be maintained for the duration of employment.
• Ability to work under high demands, short time constraints, and pressure in a fast-paced work environment.
• Ability to remain current on applicable federal, state, and City regulations, occupational health and safety standards, and department policies affecting assigned responsibilities.
• Ability to establish and maintain effective working and professional relationships with City employees, public officials, contractors, consultants, businesses, and the general public.
• Ability to use Microsoft Office applications, reporting systems, and other software required for assigned duties.
• Ability to operate and maintain department vehicles, equipment, tools, and apparatus as required by assigned responsibilities and qualifications.
• Ability to communicate effectively using department radio and other communication systems.
• Ability to perform physically demanding tasks associated with assigned emergency response and support duties.
• Ability to work independently, manage competing priorities, and complete assigned projects within established timelines.

 

SPECIAL REQUIREMENT:

 

This position may be required to report for work during declared emergencies in Polk County.