Seasonal Associate (Part-Time) - Multrees Walk, Edinburgh

Role Objective  

The Seasonal Associate works to achieve store sales and operational goals. They will support creating an authentic people experience both front and/or back of house.  

Key Job Responsibilities  

• Impacts the business and store environment in a positive manner that aligns with store goals and ALO’s guiding principles 
• Drive and exceed sales targets by utilizing ALO’s Flow initiatives to optimize productivity and efficiency  
• Provide a friendly “greet” and proactively approach customers to understand their needs and support the customer engagement.  
• Process customer transactions and returns in accordance with policy and procedures 
• Knowledge of store goals, company communications, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor 
• Leverages company tools, incentives, and strategies to support meeting store goals 
• Resolve client needs quickly & effectively ensuring customer satisfaction 
• Assists in processing shipment, in a timely manner
• Supports with replenishment in on the sales floor, in a timely manner
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures 
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently  

Seasonal Associate Qualifications  

• Preferred prior work experience in a client-centric, sales environment 
• Passion for customer service and delivering exceptional experiences 
• Aligns with and embodies ALO’s Guiding Principles 
• Requires constant movement in and around all areas of store 
• Ability to lift, push, carry or otherwise move up to 50 pounds 
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder 
• Ability to stand and move for an entire shift  

Seasonal Associate Schedule  

Seasonal, Part-Time non-exempt associates are expected to work up to 20 hours per week. They must be willing to work a flexible schedule including evenings, weekends, and holidays to meet the needs of the business, which are subject to change.  All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (January 14th).  

Perks & Benefits 

• Generous employee discount at ALO
• Monthly Store Incentives 
• Clothing Allowance 
• Free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors 
• Free Virtual access to mental health providers  

Diversity and Inclusion statement

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing [email protected].We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

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