Lead Software Development Engineer

1. Platform Architecture & AI-Native Evolution Design Scalable Backends: Lead the system design and evolution of highly scalable, secure, and distributed services, and API platforms capable of handling high-volume transaction loads. AI & Agentic Orchestration: Drive the integration of LLM-based services and autonomous Agentic AI frameworks into the core product architecture, ensuring low latency, high availability, and seamless tool/workflow orchestration. CRM & Salesforce Integration: Design and optimize enterprise-grade integration patterns between UKG platforms and Salesforce, ensuring highly secure, real-time data flows and robust linkages. 2. Engineering Excellence & Operational Stability High-Volume Data & Migration: Build and optimize complex data integration layers, and resilient data migration pipelines that support business domains. Observability & Resilience: Establish rigorous standards for system observability, monitoring, alerting, proactive rate-limiting, and resource management to prevent production bottlenecks and ensure high-availability SLAs. Security & Governance: Drive rigorous standards for data privacy, compliance, and secure API structures across all distributed systems. 3. Collaboration & Strategy Cross-Functional Influence: Conduct technical reviews, facilitate collaborative design sessions across backend and AI/ML teams, and influence technical direction across large, multi-disciplinary organizations. Years of Experience: 7+ years of professional software engineering experience, with a track record of design ownership over complex, distributed, and highly available enterprise systems. Systems Architecture: Deep expertise in backend system design, RESTful/gRPC APIs, event-driven architectures and enterprise system design patterns. AI Integration: Hands-on experience integrating, scaling, and productionizing AI/ML applications, LLM APIs, retrieval-augmented generation (RAG) pipelines, or agentic frameworks into existing software ecosystems. Salesforce & Enterprise Ecosystems: Proven experience designing systems that interface deeply with major CRM platforms- Salesforce and orchestrating complex integrations. Problem Solving: Exceptional analytical and problem-solving skills, with a demonstrated ability to bring structure to highly ambiguous business requirements. Communication: Excellent verbal and written communication skills, with a proven ability to distill complex architectural decisions for executive, business, and non-technical stakeholders. Domain Expertise: Experience building large-scale platforms within Payment Services, Workforce Management, or enterprise SaaS domains. Data Migration Experience: Prior experience designing large-scale system migrations and system-wide application refactoring initiatives. Community Engagement: Active contributor to open-source software, publisher of technical blogs, or speaker at industry engineering conferences.