Burke Airport Operations Supervisor

Under the general supervision of the Manager of Airport Operations, assists in the operational management of Cleveland Hopkins International Airport or Burke Lakefront Airport to maintain the airport operating certificate. Assists airport management with the implementation of the policies of the Department of Port Control as necessary. Supervises the work performed by Airport Operations Agents I and II. Guides, trains, and supports Operations staff. Assigns daily shift duties to Agents. Assists the shift Superintendent with preparation of work and staffing schedules for the Operations office. Acts in the capacity of an Airport Operations Agent when the shift Superintendent is on duty. Maintains a current extended knowledge base of applicable Federal Aviation Regulations and FAA Advisory circulars. Ensures compliance with applicable regulations. Reviews operations report of preceding shift, special instructions, and nature of field conditions. Assists with the dissemination of field condition information. Operates radio and telephone equipment. Communicates with and answers questions from public on airport operations and conditions. May serve as liaison for airlines and airport management concerning operations matters. Assembles weather related forecasts and disseminates information to assist in establishing proper winter operations or other weather related response. Helps to coordinate movement of snow removal crews, crash and rescue crews, construction activity, and vehicular movement activity. Monitors aircraft movement. Communicates with air carriers, FAA ATC, airport, and other government entities as required. Escorts emergency, construction, and other approved vehicles as required. Uses radio, crash phones, and other equipment to communicate with staff, supervision, airlines/aircraft, airfield vehicles, police, Air Traffic Control Tower (ATCT) and other entities as required. Follows instructions and commands as required. Makes regular patrols and physical inspections of field, airfield, and terminal conditions. Notes and reports safety violations, discrepancies potentially hazardous conditions, as well as operational and maintenance problems in landing, hangar, ramp, roadways, terminal areas, and other airport properties. Conducts wildlife patrols, performing wildlife hazing and reduction procedures as necessary which may require the use of a pyrotechnic weapon and/or shotgun. May be required to remove debris or dead wildlife from aircraft operating areas. Responds to and assists with emergency situations as directed by the Operations Superintendent. Assumes initial control of emergency operations until arrival of higher authority. Escorts emergency, construction, and other approved vehicles as required. Utilizes devices and instruments to assess problems and conditions on airfield. Monitors security, fire, weather radar, as well as equipment and surface condition monitoring systems for alarms and makes notifications and reports on conditions as necessary. Logs and bills incoming transient aircraft for landing fees. Reviews daily log entries and verifies completion of shift log, inspection and incident reports, and records at close of shift. Maintains files. Performs other job-related duties as required.Associate’s Degree in Aviation, Airport Management, or related field from an accredited college or university required.  Four years of full-time paid experience as an airport operations agent, two of which may be in an airport operations-related field, required.  (Substitution:  One year of experience in an Airport Operations office or airport operations-related experience may be substituted for each year of college education lacking.)  One year of supervisory experience is preferred.  Valid State of Ohio Driver’s License required.  Must be able to type and possess general computer skills including Microsoft Office Suite products.  Must successfully complete a Transportation Security Administration (TSA) fingerprint-based criminal history records check and employment background check.  Must be able to lift and carry 50 pounds.  Must be willing to work in and out of doors in all weather conditions in a 24-hour operation, including a non-standard work week.
Preferred Qualifications: 

• Two (2) years of supervisory experience is preferred. 
•  Six (6) years of Operations Agent with Part 139 experience is preferred. 
•  Operational experience at Cleveland Hopkins International Airport or Burke Lakefront Airport is preferred. 
•  Certified Member (CM) or Accredited Airport Executive (AAE) from AAAE preferred.
  

Key Responsibilities 

•  Assigns daily shift responsibilities and supervises the work performed by assigned team members 
•  Responsible for preparing work schedules, leave schedules and various other time records for Operations’ staff. 
• Coordinates and supervises operations in the movement area, including but not limited to snow removal, crash and rescue, construction and maintenance activities, as well as monitoring aircraft movement. 
•  Coordinates and initiates airfield maintenance activities and ensures NOTAMs are issued/cancelled as required. 
•  Coordinates and initiates response to security related events. 
•  Assembles weather related forecasts and disseminates information to assist in establishing proper wither operations response. 
•  Responsible for the development and implementation of the Snow and Ice Control plan.
  
• Assigns and conducts wildlife patrols, wildlife hazing and reduction procedures as necessary. Activities may require the use of pyrotechnic weapons and/or shotguns, the removal of dead animals from the airfield and the submission of FAA Wildlife Strike reports. 
•  Assigns and conducts patrols and airfield/facility inspections for unsafe, non-compliant, or general maintenance issues and reports discrepancies. Areas of inspection include but are not limited to field and landing conditions, hangars, ramps, terminal areas, roadway systems and other airport owned properties. 
•  Directs and coordinates response efforts for all emergency response and irregular operation situations. 
•  Communicates operational matters to the organizational and airline leadership, FAA Air Traffic Control Tower, and government entities as required. 
• Provides high level of customer service in responding to questions and inquiries from the public, airport stakeholders, and/or governmental regulatory agencies. 
•  Verifies completion of all shift reports including but not limited to shift logs, inspection reports, incident reports and all other required documentation. 
•  Monitors two-way radio communications, flight operation statuses, work order requests, security access control, CCTV systems, etc. 
•  Responsible for reviewing and educating team on operational reports, special instructions and nature of field conditions from preceding shifts. 
•  Responsible for ensuring adequate staffing on following shift in the event of an unplanned absence or a snow or special event. 
•  Supervises the performance of the assigned staff develops and monitors employee goals, counsels and coaches, instructs and evaluates employees, initiates and enforces disciplinary actions, and informs Superintendent of performance or operational issues as they arise. 
•  Must be willing to work any shift to cover operational needs including nights, weekends and holidays and is to participate in emergency preparedness events and activities. 
•  Promotes and ensures compliance with occupational health and safety management policies, procedures, and programs to minimize employee accidents and to promote a safe work environment. Prepares accident and injury reports as necessary. 
• Performs other related duties as required.

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.