- Salary
- $17 – $24
- Location
- 850 Boylston Street Brookline, United States of America
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Service
- Education
- High School
- Source
- Workday
Description
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Join our Pain Management Call Center as a Practice Assistant II and play an important role in helping patients access the care they need. In this fast-paced, patient-focused position, you’ll support day-to-day practice operations by coordinating appointments, responding to patient inquiries, maintaining accurate records, and serving as a helpful point of contact for patients and providers.
Qualifications
What You’ll Do
- Answer incoming calls, assist patients with routine questions, and coordinate appointment scheduling.
- Schedule and maintain patient appointments, including more complex scheduling or schedule changes as needed.
- Support patient registration, check-in/check-out, and other administrative needs.
- Handle and route messages related to prior authorizations, prescription refills, test results, and provider questions.
- Maintain accurate patient information by scanning documents, obtaining medical records and test results, and processing required forms.
- Support billing-related activities and accept co-payments when applicable.
- Serve as a resource for scheduling, registration, and billing systems, providing assistance and training to others as needed.
- Perform additional administrative duties to keep the practice running smoothly.
What You’ll Bring
- High school diploma or equivalent required.
- 2–3 years of office experience required.
- Proficiency with Microsoft Office Suite and general office systems and procedures.
- Strong telephone, written, and verbal communication skills.
- Excellent organization and time-management skills, with the ability to manage multiple priorities effectively.
- Ability to follow established procedures, resolve routine issues, and work effectively within established systems.
If you’re organized, service-oriented, and enjoy helping patients navigate their care, this is an opportunity to make a meaningful contribution to a busy Pain Management team.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.94/Hourly
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.