Regional Manager, Program Training (Latin America) - Bilingual Spanish

Overview

Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, and Honduras.

Since 2022, Covenant House in Latin America has partnered with the State Department and its Office for Trafficking in Persons to prevent, protect and pursue trafficking and exploitation crimes. Building on an existing intervention, the position will further strengthen human trafficking prevention and protection for children aged 12-18 who are survivors or are at high risk for human trafficking in Guatemala, Honduras, and Mexico. From a prevention perspective, the role will strengthen the capacity of service providers, communities, youth, and survivors themselves to identify victims and address root causes and enabling conditions that allow trafficking to persist. From a protection perspective, our sites in Latin America are in the process of adapting the enhanced, evidence-informed Covenant House Program Model, our approach to care and centers our work on helping young people reach their goals, build a lasting sense of belonging, and sustainably end their experience with homelessness. The position will further strengthen trauma-informed, survivor-centered wraparound services by supporting this adaptation. As part of this process, we are enhancing our staff knowledge and capacities about trauma and its impact on the still-developing brains and behaviors of our young people.

Location: Honduras, Mexico, or Guatemala. Applicant must have legal work status in the country they will be working from. Salary will be commensurate with experience and contingent upon location.

About the Role

The Regional Manager, Program Training (Latin America) will lead the design and facilitation of training for Covenant House sites and partners in the Latin America region on the use of human trafficking and screening tools, as well as Covenant House’s Program Model critical content. Regarding the former, you will conduct the work in close coordination with Covenant House International’s Program Department and Covenant House New Jersey, research partners, and external stakeholders, with the aim of contributing to the cultural adaptation and testing of tools and protocols, and to develop and deliver training curricula for both specialized and non-specialized service providers, and strengthen local capacity through Training of Trainers initiatives, technical assistance, and ongoing support. In this role, you will help ensure that organizations serving children and youth can effectively identify, refer, and respond to cases of human trafficking using evidence-based, culturally relevant practices.

In addition, as part of the updating of Covenant House’s model of care in Latin America, you will 1) support staff training to build capacity to effectively engage in transformational relationships with youth, 2) improve practice, quality and service delivery policy and 3) provide coaching and contribute to quality assurance efforts to embed trauma-informed care, youth engagement, and transformational relationships throughout service delivery.

You will work closely with the Program and Research, Evaluation and Learning teams at local sites and CHI, as well as external institutions, to build new and enhance existing trainings in key programmatic areas, facilitate trainings and workshops, develop train-the-trainer curricula and plans, and evaluate the effectiveness of training programs and resources. All work in this area will be undertaken with a spirit of collaboration and commitment to partnership with Covenant House site leaders and designed from a strengths-based, culturally sensitive, trauma-informed lens.

If you are a positive, dynamic, and hardworking individual, then come join our awesome international team at an organization with a heart! All qualified applicants are encouraged to apply!

Essential Duties and Responsibilities

Content Development & Management:

• Develop and refine training content, curriculum and resources related to the trafficking identification tools (QYIT and HTIAM).

• Develop a train-the-trainer model, process, and fidelity assessment, as well as facilitator guides, for CHI trainings, support designated training leads at each site.

• Plan and oversee delivery of train-the-trainer events for and with sites.

• Collaborate with internal and external subject matter experts in the development and delivery of additional training solutions.

Training Delivery:

• Directly facilitate and deliver training and workshops at Covenant House sites and to external organizations on the use of the QYIT and HTIAM tools.

• Evaluate materials to ensure principles and skills are being taught in alignment with adult learning theory and in the most learnable ways possible.

• Keep accurate records of the training sessions delivered including records of attendees and evaluations of training effectiveness.

Program Model Support:

• Directly facilitate and deliver training and workshops at Covenant House sites, including but not limited to Covenant House’s Foundational Approaches, Shifts in Practice, Motivational Interviewing and Stages of Change, Change Management, Trauma-Informed Practice, Reflective Supervision, Program Model Implementation, etc.

• Audit delivery of Program Model training by site trainers.

• Support the adoption and integration of new training and/or approaches into the Program Model.

Training Management:

• Engage, manage, and evaluate a team of site trainers, including recruitment, scheduling, coordinating travel, and reimbursements, and assess and support teaching abilities across trainers.

• Develop a site trainer learning community to connect leads at each site and foster a culture of learning across sites.

• Manage a training roadmap in alignment with priorities identified by the Latin America sites and in coordination with CHI’s Programs, Child and Youth Protection, and Research, Evaluation and Learning teams.

Evaluation and Quality Improvement:

• Manage the training survey feedback process and related improvement plans.

• Assess effectiveness of training to ensure site staff adequately learned the target lessons and skills.

Additional Responsibilities:

• Support the development of a process to more systematically obtain staff and youth feedback on their experiences, to elevate and prioritize staff and youth voice in programs, training, materials, research and policies.

• Support the adoption and integration of new training and/or approaches to support CHI’s Journey Home, including but not limited to prevention and after-care, and developing models for training other youth serving organizations.

Required Knowledge, Skills and Abilities

• Mission driven orientation with exceptional partnership and collaboration skills and a strong commitment to Covenant House’s cause

• Bilingual/ bicultural: Spanish-English

• Highly developed communication skills, both verbal and written; ability to interact with a diverse range of people

• Exceptional project management, organizational and interpersonal skills

• Strong technical skills required; experience with MS365, SharePoint, and Google Suite 

• Ability to work both independently and collaboratively, with a curious and collaborative mindset

Required Qualifications

• Bachelor’s degree in social work, public health, nonprofit administration, or a related field

• 5 or more years of demonstrated experience developing and delivering in-person training content and related resource packages for groups in the social, non-profit sector

• 5 or more years of program leadership experience in social service administration, preferably in youth homeless services and or services to survivors of human trafficking

• Experience working and living in the Latin America region with strong understanding of social, political, cultural, and economic context

• Experience working in a multi-cultural environment and working with people from a variety of backgrounds with a customer service orientation

Preferred Knowledge, Skills, Abilities and Qualifications

• Master’s Degree or equivalent

• Experience with Smartsheet and Canva

• Experience in anti-human trafficking work, homeless services sector, non-profit and/or social services

• Experience in the use of tools for identification of human trafficking

Travel Requirements

• You will be required to travel for this position, up to 40%

• Ability to travel once per year to New York City in early October for our annual in-person traditions

Our Community

Our critical mission demands that we have all voices at the table. A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. At Covenant House, every team member is valued, respected, heard, and supported, and we welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. We deliberately create opportunities for our staff to grow and thrive.

Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply.

If you have a disability or medical condition and need a reasonable accommodation, such as an ASL interpreter or a different interview format, or if you have physical accessibility needs, let us know. Contact us at 1-929-502-2521, Monday through Friday, 9 a.m. to 5 p.m., Eastern Time or email us at [email protected].