Repairs Administrator

Location: Basildon, Essex
Pay Rate: £14.57 per hour PAYE
Job Type: Full Time, Temporary Contract
Hours: 36.25 hours per week
Contract Length: Initially 3 months
Working Pattern: Hybrid, 3 days per week on site

 

Personnel Link Employment Group is recruiting on behalf of our client, Basildon Borough Council, for a Repairs Administrator to join their busy Housing Repairs team.

 

This is a great opportunity for someone with strong administration and customer service skills to support the delivery of housing repairs and maintenance services to council tenants and leaseholders.

 

The Role

As a Repairs Administrator, you will provide essential administrative support to the repairs team, working closely with colleagues, residents and the council's repairs contractor.

Key responsibilities include:

• Handling enquiries from residents, colleagues and contractors regarding housing repairs.

• Raising and processing repair orders, ensuring information is recorded accurately.

• Responding to customer feedback and assisting with complaints investigations.

• Supporting the monitoring of contractor performance and service delivery.

• Assisting with repair recharge processes and general administration.

• Maintaining accurate records and providing updates on outstanding repairs.

• Ensuring residents receive a professional and efficient service.

 

What We're Looking For

• Previous experience in an administrative or customer service role.

• Excellent communication skills, both written and verbal.

• Strong organisational skills with excellent attention to detail.

• Confident using Microsoft Office and administrative systems.

• Ability to manage multiple enquiries and prioritise workloads.

• Experience within housing repairs, property maintenance or a local authority would be an advantage.

 

What's on Offer?

• £14.57 per hour PAYE.

• Full time hours, 36.25 per week.

• Initial 3 month temporary contract.

• Hybrid working with 3 days per week on site.

• Opportunity to gain experience within a local authority housing team.

 

Apply Today

If you're an experienced Repairs Administrator, Housing Administrator, Maintenance Administrator or Customer Service Administrator looking for your next opportunity, we'd love to hear from you.

 

Apply now to be considered for this Repairs Administrator position in Basildon.