Regional Customer Service Associate

Overview

IST Management is seeking a Regional Customer Service Associate to join our team at IST Management Services! The Regional Customer Service Associate will be responsible for providing customer service in both corporate and legal offices in San Francisco and bay area. Ideal candidates will have prior experience in hospitality or customer service, are willing to train, possess a level of professionalism and are ready to grow in their office services career! Must have reliable transportation to cover all sites in Bay area, including those not accessible by public transit.

 

Benefits: Medical, Dental, Vision, STD, LTD, Life, 401K, Paid Time Off, and Bonus Incentives!

 

Hourly Compensation: $22.00 - $26.00/hour

 

Schedule: Monday-Friday and hours based on assignment and site location

 

About Us

 

IST Management is a business process outsourcing company. Founded in 1997, we have over 1,800 employees with operations in over 38 cities across the U.S. We provide a range of services geared toward litigation and corporate office support.

 

We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!

 

Check out istmanagement.com for more info on us! 

Responsibilities

The Regional Customer Service Associate will be responsible for handling tasks and projects as assigned.

• Reception - Answering calls, forwarding voice-mails, greet guests, validate parking, etc.
• Hospitality - Ensure site common areas are well-stocked and maintained, check conference rooms and reset after meetings, etc.
• Mail Room - Process incoming and outgoing mail/packages
• Copy Center - Fulfill scan/print requests according to the instructions provided
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Consistently adhere to business procedure guidelines
• Perform other tasks as assigned

Qualifications

Ideal candidates will have relevant experience in customer service and be comfortable supporting multiple offices in San Francisco. Must have reliable transportation to cover all sites in Bay area, including those not accessible by public transit.

• High school diploma or equivalent (GED) 
• Customer Service/ Hospitality/ Retail background preferred
• Professional appearance and demeanor
• Keyboarding and windows environment PC skills
• Excellent communication skills both verbal and written
• Ability to meet employer's attendance policy
• Lifting up to 55 pounds

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. 

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance

 

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team. Contact information here: https://www.istmanagement.com/talent-acquisition-team

 

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at [email protected].

 

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

 

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.